In all our subscriptions, shipping with DHL is directly available to you via shipcloud business rates.


In this article you will learn which DHL shipping methods and additional services you can use via shipcloud business rates and what you should bear in mind.

In this article 👇

  1. Available DHL services via shipcloud business rates

    1. Shipping methods

    2. Additional services

  2. DHL shipping terms via shipcloud business rates

    1. Maximum dimensions and weight

    2. Liability

    3. Parcel drop-off and pickup

    4. Returns

    5. Subsequent weight corrections

    6. Surcharges or additional fees


Available DHL services via shipcloud business rates

For your DHL shipping via shipcloud business rates, the following shipping methods and additional services are available. These are valid for shipping from Germany.

Shipping methods*

DHL Standard
(DHL Paket, DHL Paket International)

For less urgent shipments to domestic and international destinations.

DHL Warenpost

For less urgent shipments to national destinations.

📌 With your own DHL account, you can also use DHL Warenpost International.

DHL Retoure

For national returns.

Additional services*

Tracking

Simplified Customs Declaration (CN22/CN23)

Drop-off at DHL Paketshops/Postal Outlets

Delivery to DHL Paketshops/Postal Outlets/Packstations

DHL GoGreen

DHL Parcel Notification

DHL Additional Insurance

DHL Cash On Delivery

DHL Sender’s Instructions (return to sender / abandon shipment)

DHL Closest Droppoint Delivery

Further integrated shipping methods and additional services are available to you via your own DHL contract. You can find an overview of all available DHL services here.

DHL shipping terms via shipcloud business rates

Maximum dimensions and weight

DHL Standard & Retoure

DHL Warenpost

Max. weight

31.5 kg

1 kg

Max. dimensions

120 x 60 x 60 cm

35.3 x 25 x 5 cm

Max. combined length and girth

360 cm

Minimum dimensions

15 x 11 x 1 cm

7 x 10 x 0.1 cm

📌 Please note that it is not possible to send bulky shipments at shipcloud rates. This option is only available if you ship via your own DHL account.

Liability

DHL Standard and DHL Retoure

DHL is liable in the event of loss, damage or culpable breach of other obligations for shipments not excluded as prohibited goods, provided the damage does not exceed 500 euros.

DHL Warenpost

There is no liability claim for DHL Warenpost shipments.

Parcel drop-off and pickup

DHL parcels that you create using the shipcloud business rates can be posted at any DHL Paketshop or postal outlet. DHL Warenpost may only be posted at postal outlets.

Important information about posting and shipping labels

  • Posting within 10 days

    Please note that your shipment must be posted no later than the 10th day after the shipping label is created. In case of late posting, DHL will charge the fee or a surcharge for posting after the deadline.

  • Address transmission and routing code

    Make sure that you write the destination address without errors and transmit it to DHL. Based on the recipient address, a barcode or routing code is generated when the DHL shipping label is created, in which it is stored in encrypted form. If your address information is incorrect, DHL cannot determine a routing code to the recipient's address and cannot process your shipment or route it to a destination freight center. For this, DHL charges a surcharge per parcel for the routing code.

  • Attaching the shipping label to the package

    Make sure that your shipping labels are always attached to the largest surface of the package to avoid further costs and transport delays. Shipping labels that are attached to the side cannot be read by the sorting machines in the DHL parcel centers and must be reworked manually by DHL at great expense. For this, DHL charges a surcharge per parcel for the routing code.

📌 Pickups are not possible with DHL via shipcloud business rates.

Returns

With shipcloud, you can easily generate your DHL return labels yourself via plugin/API or via the shipcloud WebUI and add them as enclosures to your DHL shipments. Via shipcloud business rates you can create return labels for national DHL shipments. With your own DHL account you can also use this service internationally.

In addition, you can give your customers access to the shipcloud return portal, where they can request and print out return labels on their own. Returns generated via the return portal can only be used within Germany.

Billing for returns labels is based on usage.

Subsequent weight corrections

Each package is reweighed on the conveyor systems by DHL using calibrated scales. Should there be any deviations from the dimensions or weight you specified when creating the shipping label, the carrier reserves the right to correct the weight and parcel dimensions and to adjust the shipping price accordingly.

The newly determined price for your shipment will be invoiced to us by DHL and we reserve the right to pass on to you these subsequently incurred shipping costs and additional charges for your shipment in the form of surcharges.

Surcharges or additional fees

DHL reserves the right to subsequently charge additional fees, e.g. for address correction, manual sorting or for island or out-of-area surcharges. The surcharge may also be applied if the actual parcel dimensions or weight do not correspond with those specified.

shipcloud reserves the right to pass on these surcharges to you. Further information and an overview of possible surcharges can be found here.


Any further questions? We're happy to help.


These articles might also interest you 👇

DHL: Overview of the connection with shipcloud

DHL: Maximum dimensions and weight, surcharges and additional fees

DHL: Warenpost and Warenpost International

DHL: Shipping to a DHL Packstation

DHL: Shipping to a non-EU country

Things to know about your shipping via shipcloud business rates

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