DHL at shipcloud business rates is already available to you from our Starter subscription.


Below you will find important information about DHL package dimensions and weight limits, as well as possible surcharges and fees.


In this article 👇

  1. Maximum package dimensions and weight limits

  2. Surcharges and additional fees

    1. Parcel handover after deadline

    2. Postal outlet Routing

    3. Return fee national

    4. Return fee international

    5. Routing code

    6. Bulky goods national

    7. Bulky goods international

    8. Multiple use of a shipping label


Maximum package dimensions and weight limits

DHL Standard and DHL Retoure

Max. weight

max. 31,5 kg

Max. dimensions

max. 120 x 60 x 60 cm

Max. girth *

max. 360 cm

Min. dimensions

min. 15 × 11 × 1 cm

DHL Warenpost

Max. weight

max. 20 kg

Max. dimensions

max. 35,3 x 25 x 5 cm

Min. dimensions

min. 10 x 7 x 0,1 cm

* The girth dimension is calculated as follows: Girth = (height + width) x 2 + length)


📌 Please note that it is not possible to send bulky shipments at shipcloud business rates. This option is only available if you have your own DHL contract.

📌 Please note that additional costs per shipment may apply if your packages exceed the maximum package dimensions and weight limits. shipcloud reserves the right to pass on to you the surcharges levied by DHL (see table below).


Surcharges and additional fees *

Surcharge

Description

Price per shipment

Parcel handover after deadline

Surcharge for non-compliance with the handover deadline specified by DHL and EDI data not transmitted in this context.

ℹ️ Additional info

On the one hand, DHL EDI data is not available if a shipment is handed over to DHL on the day the shipping labels are created, but no day-end closing has yet taken place and therefore no shipment data has yet been transmitted to DHL. Secondly, EDI data is not available if a shipment is handed over to DHL after expiry of the handover period of 10 days as these are deleted or no longer stored by DHL after 10 days.

DHL charges the applicable maximum rate for the respective country of destination. Depending on the destination, this corresponds to the shipping price of a 30 to 31.5 kg shipment.

Postal outlet Routing

Surcharge for the provision of undeliverable DHL shipments for which the recipient cannot be determined at the specified address, usually at the nearest DHL postal outlet.

ℹ️ Additional info

DHL stores parcels in the in the postal outlet for up to 7 days. Failure to collect the parcel will result in the return of the parcel and the return charge listed below will be levied.

1.99 Euro

Return fee national

Surcharge for undeliverable national shipments, provided that DHL is not responsible for the undeliverability, as well as in all cases in which a return shipment is made in connection with the "Postal outlet Routing" or "Parcel Stop" services ordered by the sender.

5.00 Euro

Return fee international

Surcharge for undeliverable international shipments, provided that DHL is not responsible for the undeliverability, as well as in all cases in which a return shipment is made in connection with the "Postal outlet Routing" or "Parcel Stop" services ordered by the sender.

20.00 Euro

Routing code

Surcharge for coding fee if the routing code is missing, incorrect or illegible or for shipments that can only be delivered after correction of the recipient's address.

ℹ️ Additional info

The recipient's address is indicated as a barcode (routing code) on the shipping label. If the address is incorrect or cannot be found by DHL, this will result in an address correction by DHL and will subsequently be invoiced. An error in the routing code will become apparent to you if the digits under the bar code contain three zeros at the end.

0.49 Euro

Bulky goods national

Surcharge for bulky national shipments with special requirements (such as a larger space requirement or particularly careful handling during transport).

ℹ️ Additional info

Bulky goods are shipments for which one or more of the following characteristics apply:

  • Exceeding the maximum parcel dimensions in at least one dimension (DHL Paket 120 x 60 x 60 cm; roll up to 5 kg, length 120 cm or diameter 15 cm).

  • Neither cuboid nor roll-shaped

  • Protruding parts

  • Packaging made of material other than cardboard or paper

20.00 Euro

Bulky goods international

Surcharge for bulky international shipments with special requirements (such as a larger space requirement or particularly careful handling during transport).

ℹ️ Additional info

Bulky goods are shipments for which one or more of the following characteristics apply:

  • Exceeding the maximum parcel dimensions in at least one dimension (DHL Paket 120 x 60 x 60 cm; roll up to 5 kg, length 120 cm or diameter 15 cm).

  • Neither cuboid nor roll-shaped

  • Protruding parts

  • Packaging made of material other than cardboard or paper

32.00 Euro

Multiple use of a shipment number

Surcharge for the non-permitted multiple use of a DHL shipment number.

12.50 Euro

* The surcharges are levied as (net) business fees, plus the value added tax of 19 %.

📌 Further information on possible DHL surcharges can also be found directly on the DHL website.


Any further questions? We are happy to be there for you.

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