You can use this carrier with your own account starting from our Professional subscription.


In this article you will learn how to integrate your own DHL account in shipcloud and which things you have to pay attention to.

In this article ๐Ÿ‘‡

  1. Check access data for DHL

  2. Store access data for DHL in the shipcloud account

    1. More information about DHL access data and billing numbers

  3. DHL shipping with your own contract in connection with shipcloud

    1. Shipping conditions and billing

    2. Available shipping methods and additional services


Check access data for DHL

For your DHL configuration you need the following data:

  • Your 14-digit billing numbers for DHL Paket and/or DHL Paket International

  • Your access data for the DHL Business Customer Portal

  • Your access data for DHL Track & Trace

๐Ÿ“Œ Please note that you may have several DHL billing numbers. These are different for DHL Paket and DHL Paket International, for example. If you don't want to use any other DHL services resp. shipping methods, it is only necessary to enter the above-mentioned data in your DHL configuration.

Good to know: You can find your billing numbers, among other things, in the DHL Business Customer Portal under "Contract data" >> "Contract items" or in your DHL contract documents.

Store access data for DHL in the shipcloud account

You can easily store your DHL contract data in your shipcloud account and thus ship at your individually agreed rates and conditions with the carrier.

Based on the time of your registration at shipcloud, we provide you below with further information on how to store your DHL access data in the shipcloud WebUI.



Registration from August 2, 2022

How to store your contract data for DHL

Log in to your shipcloud account resp. to the shipcloud WebUI and select the menu item "Carriers" in the navigation bar on the left.

Under "Active carriers", click on the blue contract icon on the left next to DHL to store the access data from your DHL account in your shipcloud configuration and, if necessary, to make further settings.



Click on the green "Save & activate" button on the right so that your changes are applied and your own business rates are applied when you are creating your shipping labels.

๐Ÿ“Œ Please note that previously saved data will be overwritten and you will ship using your own business rates after successful activation. The shipcloud shipping business rates for DHL will then no longer be available to you.

Registration before August 2, 2022

How to store your contract data for DHL

If you have registered with shipcloud before August 2, 2022, please contact our support team first and we will activate your own configuration for DHL.

After activation, you will receive a confirmation email from us and you will then find your configuration in your shipcloud account under "Configurations" >> "Carriers" >> "DHL". Deposit and save your access data for DHL there.

๐Ÿ“Œ Please note that once you have activated your own DHL configuration, you no longer have access to the shipcloud business rates for DHL.



More information about DHL access data and billing numbers

You do not have to fill in all billing numbers and fields to use DHL. Depending on which products and services your DHL contract has been activated for, you can only enter the data that is relevant to you.

DHL username and password

Enter your access data for your DHL Business Customer Portal here.

๐Ÿ“Œ We would recommend to create a new system user for shipcloud in the DHL Business Customer Portal. Please note that the user name can only use lower cases and canโ€™t be longer than 20 characters. You can change your user name in your DHL Business Customer Portal under the menu item "Manage users".

DHL Track & Trace username and password

Enter your zt-ID and your password for the DHL Track & Trace web service here. The zt-ID always starts with "zt" followed by 6 digits, e.g. zt123456.

๐Ÿ“Œ If you do not yet have access data for DHL Track & Trace, you can request access from your DHL account manager. Please make sure to explicitly refer to the activation for DASS (Direktaufrufschnittstelle (direct access interface)). Otherwise, you can log in to Track & Trace, but you won't have the necessary authorizations to receive status updates.

DHL Paket (Standard)

Billing number for DHL Paket

Enter your 14-digit DHL billing number for DHL Paket for national shipping here.

Billing number for DHL Paket GoGreen

Enter your 14-digit DHL billing number with GoGreen approval for DHL Standard National for climate-neutral national shipping here, if available.

DHL Paket International (Standard)

Billing number for DHL Paket International

Enter your 14-digit DHL billing number for DHL Paket International here for international shipping, if available.

Billing number for DHL Paket International GoGreen

Enter your 14-digit DHL billing number with GoGreen approval for DHL Standard International for climate-neutral international shipping here, if available.

DHL Europaket

Billing number for DHL Europaket:

Enter your 14-digit billing number for DHL Paket Europaket, if available.

Billing number for DHL Europaket GoGreen

Enter your 14-digit DHL billing number with GoGreen approval for Europaket here, if available.

DHL Prio

Billing number for DHL Paket Prio

Enter your 14-digit DHL billing number for DHL Paket Prio here, if available.

Billing number for DHL Paket Prio GoGreen

Enter your 14-digit DHL billing number with GoGreen approval for DHL Paket Prio here, if available.

DHL Retoure

Receiver ID (return recipient)

You can find this in the DHL Business Customer Portal under "Returns" >> "Settings" >> "Recipient and country overview".

๐Ÿ“Œ Please note that only one receiver ID can be stored.

Username/Password

If you leave these fields blank, we will use the username and password from the "Default" section within your DHL configuration. This only requires the necessary settings in your DHL Business Customer Portal.

DHL Warenpost

Billing number for DHL Warenpost

Enter your 14-digit DHL billing number for DHL Warenpost here, if available.

Billing number for DHL Warenpost GoGreen

Enter your 14-digit DHL billing number with GoGreen approval for DHL Warenpost here, if available.

DHL Warenpost International

Billing number for DHL Warenpost International

Enter your 14-digit DHL billing number for DHL Warenpost International here, if available.

Billing number for DHL Warenpost International GoGreen

Enter your 14-digit DHL billing number with GoGreen approval for DHL Warenpost International here, if available.

DHL shipping with your own contract in connection with shipcloud

Shipping conditions and billing

After successful configuration, you automatically ship at your own DHL business rates. Your individual agreements will then apply with regard to, among other things:

  • your transport insurance,

  • the (regular) pick-up/drop-off at DHL Paketshops and postal outlets

  • the worldwide/international shipping, also outside the EU.

๐Ÿ“Œ Please note that you will then no longer have access to the shipcloud business rates for DHL and shipcloud will then no longer be able to show you any prices for DHL, as our system does not have access to this part of your contract. You can view your shipping conditions in your DHL account or request them from your DHL account manager.

You will be billed directly by DHL for your shipping labels. You will only receive a monthly invoice from shipcloud for the use of our service (basic and transaction fees) and for the shipping labels created at shipcloud's business rates with other carriers.

Available shipping methods and additional services

For your DHL shipping with your own contract, the following shipping methods and additional services are available. These apply to shipping from Germany.

Shipping methods for DHL

DHL Paket (Standard)
Service for national shipping of less urgent small and large shipments up to 31.5 kg.

To use DHL Paket, book "standard" in the shipcloud WebUI or transmit it in your API request.

DHL Paket International (Standard)

Service for worldwide shipping of less urgent small and large shipments up to 31.5 kg.

To use DHL Paket International, book "standard" in the shipcloud WebUI or transmit it in your API request.

DHL Prio

Service for more urgent DHL shipments with priority handling at the delivery base and next business day delivery.

To use DHL Prio, book "dhl_prio" in the shipcloud WebUI or transmit it in your API request.

DHL Europaket
Service for EU-wide B2B shipping with delivery usually within 48 hours in the largest European metropolises.

To use DHL Prio, book "dhl_europaket" in the shipcloud WebUI or transmit it in your API request.

๐Ÿ“Œ Please contact your DHL account manager for information on which countries and postal code areas this service is available for, as surcharges may apply for some regions with this shipping option.

DHL Retoure*
Service for domestic and international returns

To use DHL Retoure, book "returns" in the shipcloud WebUI or transmit it in your API request.

๐Ÿ“Œ First, please check whether you already have an activation for the "API Retoure" service. If you are not sure, please contact your DHL account manager. Furthermore, you should make sure that you have made the necessary settings in the DHL Business Customer Portal. We have summarized what you need to consider here.

DHL Warenpost

Service for small-format and lightweight national shipments

To use DHL Warenpost, book "dhl_warenpost" in the shipcloud WebUI or transmit it in your API request.

DHL Warenpost International
(Economy, Premium)

Service for small-format and lightweight international shipments

To use DHL Warenpost International, book "dhl_warenpost" in the shipcloud WebUI or transmit it in your API request.

DHL Bulky Goods
Service for non-machineable domestic and international shipments

To use DHL Bulky Goods, book "bulk" as package type in your API request.

*DHL Retoure with shipcloud

You can easily generate DHL return labels for international shipments yourself via plugin/API or shipcloud WebUI and add them as enclosures to your shipments. In addition, you can grant your customers access to our Return Portal, where they can request and print return labels on their own. Returns generated via the shipcloud Return Portal can only be used within Germany.

Additional services for DHL

Tracking ยด

Multi-carrier tracking solution including individual and multilingual tracking page and emails in your own shop design. For more information about this feature and the benefits, please visit our website. Information about individual tracking settings can be found here.

Simplified Customs Declaration
(CN22/CN23)

With shipcloud you can also create a customs declaration (CN22/CN23) for your dutiable shipment together with your DHL shipping label. Tips for creating a customs declaration can be found here.

Drop-off at DHL Paketshops and postal outlets

Please check with your DHL account manager to see if this service is available to you as part of your contract.

Delivery to DHL Paketshops, postal outlets and Packstations

Please check with your DHL account manager to see if this service is available to you as part of your contract.

DHL GoGreen

Additional service for domestic and international CO2-neutral shipping

You can also find more information about the service and booking here.

DHL Retail Outlet Routing

Additional service for national shipping

You can also find more information about the service and booking here.

DHL Parcel Notification
Additional service for domestic and international shipping

You can also find more information about the service and booking here.

DHL Visual Age Check

Additional service for national shipping

You can also find more information about the service and booking here.

DHL Ident Check
Additional service for national shipping

You can also find more information about the service and booking here.

DHL Named Person Only
Additional service for national shipping

You can also find more information about the service and booking here.

DHL No Neighbor Delivery

Additional service for national shipping

You can also find more information about the service and booking here.

DHL Preferred Neighbor

Additional service for national shipping

You can also find more information about the service and booking here.

DHL Preferred Location
Additional service for national shipping

You can also find more information about the service and booking here.

DHL Delivery Day

Additional service for national shipping

You can also find more information about the service and booking here.

DHL Additional Insurance
Additional service for domestic and international shipping

You can also find more information about the service and booking here.

DHL Cash On Delivery
Additional service for domestic and international shipping

You can also find more information about the service and booking here.

DHL Premium International
Additional service for international shipping

You can also find more information about the service and booking here.

DHL Sender's Instructions
Additional service for international shipping

You can also find more information about the service and booking here.


Any further questions? We're happy to help.


These articles might also interest you ๐Ÿ‘‡

DHL: overview of the connection with shipcloud

DHL: additional services with own contract

DHL: activation of DHL Online Retoure in the DHL Business Customer Portal

DHL: QR code return

DHL: Warenpost and Warenpost International

DHL: shipping to a DHL Packstation

DHL: shipping to a non-EU country

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