This function is available from our Professional subscription.


If you would like to integrate your own DHL contract in shipcloud, you will need your own DHL configuration within your shipcloud account, so that you can store your DHL contract data. Simply contact us for this - our support team will be happy to activate your DHL configuration at your request.

Once activated, "DHL" will appear in the shipcloud WebUI under "Configurations>>Carriers".

Through the activation of your own DHL configuration you can ship at your business rates. In this case your individually made agreements apply among other things regarding:

  • transport insurance

  • (regular) pick-up/drop-off of shipments at parcel shops

  • worldwide/international shipping, including outside the EU


To configure your DHL account in shipcloud this data is required

  • Your 14-digit billing number for DHL Paket and/or DHL Paket International

  • Your access data for your DHL Business Customer Portal

  • Your access data for DHL Track & Trace

Please note that you can have multiple billing numbers. These are different for DHL Paket and DHL Paket International, for example. If you do not want to use any other services with DHL, it is sufficient to store the above data in your DHL configuration.

You can find your billing numbers in the DHL Business Customer Portal under "Contract Data>>Contract Items" or in your DHL contract documents.


How to fill in the DHL configuration

Good to know: You do not have to fill in all billing numbers and fields to use DHL. Depending on the products and services for which your DHL contract has been activated, you can store the data relevant to you here.

Default

  • Username/Password: Please enter your login details for the DHL Business Customer Portal.

    📌 We would recommend to create a new system user for shipcloud. Please note that the user name can only use lower cases and can’t be longer than 20 characters. You can change your user name in your DHL Business Customer Portal under the menu item "Manage users". 

  • Tracking Username/Password: Please enter your zt ID from and password from the web-based DHL Track & Trace service. The zt ID always begins with "zt" followed by six digits, e.g., zt123456.

    📌 If you do not yet have access data for DHL Track & Trace, you can request access from your DHL account manager. Please make sure to explicitly refer to the activation for DASS (Direktaufrufschnittstelle (direct access interface)). Otherwise, you can log in to Track & Trace, but you do not have the necessary authorizations to receive status updates.

  • Billing Number DHL Paket: Enter your 14-digit DHL billing number for DHL Paket here for national shipping.

  • DHL Paket International: Enter your 14-digit DHL billing number for DHL Paket International here for international shipping, if available.

  • Billing number Standard National GoGreen: Enter your 14-digit DHL billing number with GoGreen approval for DHL Standard National here for climate-neutral international shipping, if available. This is only required if you want to use the GoGreen service for your national DHL shipping.

    Standard International GoGreen billing number: For climate-neutral international shipping, enter your 14-digit DHL billing number with GoGreen approval for DHL Standard International here for climate-neutral international shipping, if available. This is only required if you want to use the GoGreen service for your international DHL shipping.

DHL Europaket

If you also want to use DHL Europaket, you can enter your billing number here.

  • Billing number DHL Europaket: Enter your 14-digit billing number for DHL Paket Europaket, if available.

  • Billing number DHL Europaket GoGreen: Enter your 14-digit DHL billing number with GoGreen approval for Europaket here, if available. This is only required if you want to use the GoGreen service for your DHL Europaket shipping.

    📌 With DHL Europaket, fast and cost-effective shipping to 32 countries in Europe is available for business-to-business parcel shipments, which will be delivered within 48 hours. Please contact your DHL account manager for information on which countries and zip code areas this service is available for, as there are surcharges for some regions with this shipping option.

    You can select this service via API request or in your shipcloud WebUI.

DHL Retoure

For the Returns service, please first make sure that you have already been activated by DHL for the "API Retoure". If you are not sure, please contact your DHL account manager.

Furthermore, please make sure that you have made the necessary settings in your DHL business customer portal. We have summarized what you need to consider in our Help Center.

After activation, you can enter the necessary data in your within your DHL configuration in your shipcloud account:

  • Receiver Id (return recipient): You can find this in your DHL business customer portal under "Returns>>Settings>>Recipient and country overview".

    📌 Please note that only national returns within Germany are possible with DHL Retoure and that only one Receiver Id can be stored.

  • Username/password: If you leave these fields blank, we will use the username and password from the "Default" section within your DHL configuration. This only requires the necessary settings in your DHL Business Customer Portal.


Billing information

After successfully configuring your own DHL contract, you will always receive two invoices in the future: an invoice for the shipping labels of DHL and an invoice for the monthly shipcloud usage from us.

Please note that shipcloud cannot provide you any prices when creating the label using your own DHL contract, because our system has no access to this part of your contract. The shipping prices can be requested from your DHL account manager.

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