With the help of the Return Portal, you can flexibly decide how to solve your returns process and how much influence you want to leave to your customer. By setting up the Return Portal, your customers can easily create a return label themselves - when they need it.

The functions in detail:

  • Design your portal like your shop design
  • Get an even better overview of your return shipments including shipping status
  • Leave the choice of the carrier to your customer 
  • Your customers can easily download the return labels as a PDF or have it conveniently sent via e-mail
  • Also use the Return Portal with your own return conditions and also if the outbound delivery was not created via shipcloud
  • Only for returns within Germany

Who is the Return Portal available for?

The Return Portal is available to you from our Ambition subscription. If you have received an individual offer from us, please contact our sales team if your offer includes this feature.

If your current subscription includes this feature, you will also see it in your shipcloud account. Just go to the menu item "Subscription".

Here you can get useful tips on setting up the Return Portal.

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