From our Professional subscription you can integrate your own DPD contract in shipcloud.
In this article you will learn how to deposit your own DPD contract with us and connect your shipcloud account to the DPD Web Connect interface.
In this article 👇
Check your access data for DPD Web Connect
For your DPD Web Connect configuration you need the following data:
You can obtain this data from your DPD depot. To receive your Delis ID, your depot must activate you for the DPD Web Service / Web Connect. In order for this to be activated, you must complete this form and send it to your DPD depot by e-mail or fax.
The depot will then request access to DPD Web Connect in Aschaffenburg. Please inform your DPD contact explicitly about this process. Activation will then take place the next day after your order.
Contact us for the activation of your own shipcloud configuration for DPD Web Connect
Contact our support team via email to email@example.com so that we can unlock your own DPD Web Connect configuration. Since we provide our customers with 2 different DPD connections (DPD Web Connect and DPD iloxx), please explicitly mention the activation for DPD Web Connect in your request. You can find an overview of our DPD connections here.
Enter your access data for DPD Web Connect in your DPD configuration in your shipcloud account.
After our support team has activated your DPD configuration, you will find it in your shipcloud account under "Configurations" >> "Carriers" >> "DPD". Store and save your access data for DPD Web Connect there.
Please note that once you have activated your own DPD configuration, you will no longer have access to the shipcloud conditions for DPD.
After successful configuration, you will automatically ship at your own DPD conditions. Please note that shipcloud will then not be able to show you any prices (anymore) for DPD, as our system does not have access to this part of your contract. You can check your shipping rates and conditions in your DPD account or ask your DPD depot.
Your individual agreements will then apply, among other things, with regard to:
your transport insurance,
the (regular) pick-up/drop-off in parcel shops
You will be billed by DPD for your DPD shipping labels. You will only receive a monthly invoice from shipcloud for the use of our service (monthly and transaction fees) and for the shipping labels created at shipcloud's business rates.
Available shipping methods and additional services for DPD Web Connect with your own carrier account
For DPD shipping with your own DPD contract, the following shipping methods and additional services are available. These apply to shipments from Germany.
DPD Shipping methods
DPD Standard (International)
DPD Express (International) *
DPD Returns (International) **
* DPD Express with your own contract
Please contact your DPD representative directly for further details. Book "1 Day" for delivery by the end of the next business day and select "1 Day Early" for delivery by 12:00 noon on the next business day. However, please note that these are standard delivery times. Time specifications of the shipping service providers are not a guarantee and may vary, depending on the destination of your shipment.
** DPD returns with your own contract
International DPD returns: You can easily create DPD return labels yourself via plugin/API or shipcloud WebUI and add them as enclosures to your shipments.
National DPD returns: Additionally, you can grant your customers access to our return portal, where they can request and print out return labels on their own. Returns generated via the returns portal can only be used within Germany.
Additional services for DPD
Shipment tracking (international)
Pickup at the touch of a button (from DE)
Drop-off at DPD Pickup Parcel Shop (from DE) *
DPD Predict / advance notice (national / parts of the EU) **
DPD Drop-off Okay / Drop-off Permit
DPD Food (national)
DPD Hazardous Goods LQ / Limited Quantities (national / parts of the EU)
DPD PARCELLetter (national)
DPD Saturday delivery (national / parts of the EU)
* Delivery to DPD Pickup Parcelshop
Please check with your DPD contact whether this service is available to you.
** Important information about the additional DPD Predict service
Please remember that DPD charges extra for incorrect deliveries if you do not use DPD Predict. To prevent this, you must also have an email template for Predict set up at your DPD depot. You can only request DPD Predict for your DPD standard shipments directly via API Request. You can find out exactly which parameters you need to transfer in our Developer Portal.
This article gives you a general, tabular overview of the available DPD connections, shipping methods and additional services.
Find detailed information on all additional services you can book in conjunction with your own DPD contract via the DPD Web Connect connection here.
Any further questions? We are happy to help you.
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