From our Professional subscription you can integrate your own DPD contract in shipcloud.


In this article you will learn how to deposit your own DPD contract with us and connect your shipcloud account to the DPD Web Connect interface.

In this article ๐Ÿ‘‡

  1. Check access data for DPD Web Connect

  2. Store access data for DPD Web Connect in the shipcloud account

  3. DPD Web Connect shipping with own contract in connection with shipcloud

    1. Shipping conditions and billing

    2. Available shipping methods and additional services

    3. Important information on booking DPD Predict


Check access data for DPD Web Connect

For your DPD Web Connect configuration you need the following data:

  • Delis ID

  • Password

You can get this data from your DPD depot. To receive your Delis ID, your depot must activate your account for the DPD Web Service. In order for this to be activated, you must fill out this form and send it to your DPD depot via email or fax.

The depot will then request access to DPD Web Connect in Aschaffenburg. Activation will then take place the next day after your order.

๐Ÿ“Œ Please inform your DPD contact explicitly about this process.

Store access data for DPD Web Connect in the shipcloud account

You can easily store your DPD contract data in your shipcloud account and thus ship at your individually agreed rates and conditions with the carrier.

Based on the time of your registration at shipcloud, we provide you below with further information on how to store your DPD (Web Connect) access data in the shipcloud WebUI.



Registration from August 2, 2022

How to store your contract data for DPD Web Connect

Log in to your shipcloud account resp. to the shipcloud WebUI and select the menu item "Carriers" in the navigation bar on the left.

Under "Active carriers", click on the blue contract icon on the left next to DPD to store the access data from your DPD (Web Connect) account in your shipcloud configuration and, if necessary, to make further settings.



Click on the green "Save & activate" button on the right so that your changes are applied and your own business rates are applied when you are creating your shipping labels.

๐Ÿ“Œ Please note that previously saved data will be overwritten and you will ship using your own business rates after successful activation. The shipcloud shipping business rates for DPD will then no longer be available to you.

Registration before August 2, 2022

How to store your contract data for DPD Web Connect

If you have registered with shipcloud before August 2, 2022, please contact our support team first and we will activate your own configuration for DPD.

๐Ÿ“Œ Since we provide our customers with 2 different DPD connections (DPD Web Connect and DPD iloxx), please refer explicitly to the activation for DPD Web Connect in your request. You can find an overview of our DPD connections here.

After activation, you will receive a confirmation email from us and you will then find your configuration in your shipcloud account under "Configurations" >> "Carriers" >> "DPD". Deposit and save your access data for DPD Web Connect there.

๐Ÿ“Œ Please note that once you have activated your own DPD configuration, you no longer have access to the shipcloud business rates for DPD.



DPD Web Connect shipping with own contract in connection with shipcloud

Shipping conditions and billing

After successful configuration, you automatically ship at your own DPD business rates. Your individual agreements will then apply with regard to, among other things:

  • your transport insurance,

  • the (regular) pick-up/drop-off at DPD Pickup Paketshops.

๐Ÿ“Œ Please note that you will then no longer have access to the shipcloud business rates for DPD and shipcloud will then no longer be able to show you any prices (for DPD), as our system does not have access to this part of your contract. You can view your shipping conditions in your DPD account or request them at your DPD depot.

You will be billed directly by DPD for your shipping labels. You will only receive a monthly invoice from shipcloud for the use of our service (basic and transaction fees) and for the shipping labels created at shipcloud's business rates with other carriers.

Available shipping methods and additional services

For your DPD Web Connect shipping with your own contract, the following shipping methods and additional services are available. These apply to shipping from Germany.

If you want to ship from Austria with your own DPD contract, this is also possible. In this case, please first contact our Sales Team via email at sales@shipcloud.io.

Shipping methods for DPD Web Connect

DPD Classic
Service for EU-wide shipping

To use DPD Classic, book "standard" in the shipcloud WebUI or transmit it in your API request.

DPD Express*

Express service for international shipping

To use DPD Express (for delivery by the end of the next working day), book "one_day" in the shipcloud WebUI or transmit it in your API request.

DPD 12:00*

Express service for shipping to DE, CH, BE, NL, LU

To use DPD 12:00 (for delivery by 12:00 on the next working day), book "one_day_early" in the shipcloud WebUI or transmit it in your API request.

DPD Returns**
Service for returns from the EU, CH and GB

To use DPD Returns, book "returns" in the shipcloud WebUI or transmit it in your API request.

DPD PARCELLetter
Service for national shipping

To use DPD PARCELLetter, transmit "standard" as service and "parcel_letter" as package type in your API Request.

*DPD Express and DPD 12:00

Please note, however, that these are standard delivery times. Time specifications of the carriers are not a guarantee and may vary, depending on the destination of your shipment. Please contact your DPD representative for further details.

**DPD Returns with shipcloud

You can easily generate DPD return labels for international shipments yourself via plugin/API or shipcloud WebUI and add them as enclosures to your shipments. In addition, you can grant your customers access to our Return Portal, where they can request and print return labels on their own. Returns generated via the Return Portal can only be used within Germany.

Additional services for DPD Web Connect

Tracking

Multi-carrier tracking solution including individual and multilingual tracking page and emails in your own shop design. For more information about this feature and the benefits, please visit our website. Information about individual tracking settings can be found here.

One-time pickups at the touch of a button for DPD Classic

You can find more information about one-time pickups in this article. If you would like a regular collection, please arrange this directly with DPD or with the depot responsible for your location.

Drop-off at DPD Pickup Paketshops

Please check with your DPD representative if this service is available to you as part of your contract.

Predict*

Additional service for national shipping and in parts of the EU

๐Ÿ“Œ Please also read "Important information on booking DPD Predict". You can also find more information about the service and booking here.

Deposit Okay
Additional service for national shipping

You can also find more information about the service and booking here.

Food
Additional service for national shipping

To use this additional service, you need an additional DPD Food contract. You can also find more information about the service and booking here.

DPD Limited Quantities (LQ)

Additional service for national shipping and in parts of the EU

As hazardous goods shipments are subject to strict legal regulations, you must first have this additional service activated by your DPD depot, after concluding a "Special agreement for hazardous goods". Your DPD contact will inform you about the legal requirements for correct packaging and about all necessary prerequisites and supplementary shipping regulations.

๐Ÿ“Œ This additional service is currently in the beta phase and will be activated for you by our support team.

You can also find more information about the service and booking here.

DPD 12:00 Saturday
Additional service for national shipping and in parts of the EU

You can also find more information about the service and booking here.

You can also find more information about the individual additional services and booking here.

*Important information on booking DPD Predict

If you transfer the additional service Predict to DPD via API request, but this service is not supported in the destination region of your shipment, this will lead to an error during label creation.

To prevent this, you can set in the shipcloud WebUI that the Predict service should generally not be booked with the DPD web service if it is not available at the destination address. In this case, the corresponding shipment will be booked without Predict and the shipping label can be generated without any problems.

Provided you have registered with shipcloud from August 02, 2022, log into the shipcloud WebUI and go to the menu item "Carriers" >> "DPD". Click on the "Additional services" tab and select "Discard Predict" in the drop-down menu under "Predict" and click on "Save & activate" so that your settings are applied.



If you have registered with shipcloud before August 02, 2022, log into the shipcloud WebUI and go to the menu item "Configurations" >> "Carriers" >> DPD". At "Predict" select "Discard Predict" in the dropdown menu and click on "OK" so that your settings are saved.



Any further questions? We're happy to help.


These articles might also interest you ๐Ÿ‘‡

DPD: Overview of the connection with shipcloud

DPD Web Connect: Available additional services

How do I request a pickup?

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