How can I create returns with Shipcloud?

You can create return labels either directly through our interface (API), via your Shipcloud account, through our return portal, or using our returns solution.

A wide range of carrier is available to you for this purpose.

The available carrier depend on the country from which you are using Shipcloud.

For returns with a German sender address, the following carriers are immediately available at Shipcloud rates:

You can also use the following carriers with your own contract rates:

Tip:
Hermes return labels are not available via the Hermes ProfiPaketService. For further information, please contact your Hermes account manager directly.

For returns with a Dutch sender address, the following carriers are immediately available at Shipcloud rates:

You can also use the following carriers with your own contract rates:

For returns with a Spanish sender address, the following carrier is immediately available at Shipcloud rates:

You can also use the following carriers with your own contract rates:

For returns from sender addresses outside the countries listed above, only shipping providers with your own contract rates are available.

To find out exactly which providers are available for you, please refer to our carrier details page.

You can create return labels either directly via our interface (API), through your Shipcloud account, via the return portal, or by using our return solution.

To find out whether and how return label creation works in your shop, ERP, or inventory management system, please contact the provider of your plugin or system directly.

If you're using a custom integration with Shipcloud, you’ll find examples of how to structure a request to our API in our Developer Documentation.

There are two ways to create a return shipment within your Shipcloud account:

Creating a return shipment based on an existing shipment:

Go to your Shipments Dashboard, select the shipment, and then click on “Create Return”.

This allows you to quickly generate a return label for a shipment that has already been processed.

Creating a custom return shipment:

To create a custom return, go to Shipping > Create Shipment and click the “Create Return” button.

This allows you to manually configure the return shipment. You can:

This option gives you full flexibility when generating return labels.

By clicking the blue “Create Shipment” button, you will receive the return label for printing.
You can also conveniently access the label at any time in your Shipment Dashboard.

You can manage return shipments through the return portal.

This allows you to provide your customers with a link so they can independently create a return label themselves.

For more details on how the returns portal works, please refer to this article.

Starting from the Grow subscription, you can have our return solution activated for your account.

To do so, please contact our Customer Service, who will be happy to assist you with further information.

Any further questions? We're happy to help.