This carrier is available to you from our Professional subscription.

If you want to integrate your own MyDPD contract into shipcloud, we will gladly activate the configuration for you. Just write us an email at support@shipcloud.io. After activation, MyDPD will be displayed in the shipcloud WebUI under Configurations -> Carriers -> MyDPD.

Through the activation, you can send on your terms.
In this case, your individually agreed conditions apply regarding:

  • transport insurance

  • the (regular) collection / drop-off at parcel shops

You must enter the following data in shipcloud:

  • MyDPD customer number

  • MyDPD Token

The data can be found in your DPD web portal under:
https://business.dpd.de/.

In your account settings you should be able to get to a topic called "DPD Webservice". There you can find your 8-digit Token, which you have to enter into your shipcloud configuration.

It is important that the token belongs to the MyDPD Webservice and not to the "DPD Cloud Webservice". If in doubt, please inform yourself at business@dpd.de if your token is suitable for the MyDPD Webservice.

Your customer number can be found on the right side under your username.

Important note for creating shipping labels:

When creating the shipping labels please make sure that you do not select the carrier DPD.

Please always choose MyDPD or "iloxx" to use your own shipping rates.

Information about billing:

After successful configuration you automatically send to your own MyDPD conditions. Please note that shipcloud will not be able to show you prices for MyDPD because our system has no access to this part of your contract. You can request your shipping conditions from MyDPD Business.

Your MyDPD Business shipping labels will be billed to you by MyDPD. From shipcloud you receive a monthly invoice for the use of the service as well as the shipping labels created on shipcloud conditions.

Regarding the topic pick-ups your regulations agreed with MyDPD apply.

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