DPD iloxx: Shipping via your own carrier contract

How to use your own DPD (iloxx) business rates with Shipcloud

Ina Kahl avatar
Written by Ina Kahl
Updated over a week ago

Shipcloud supports you from Germany in the EU-wide shipping of your DPD (iloxx) parcels via your own DPD (iloxx) contract, which you can already integrate in Shipcloud from our Professional subscription.

In this article you will learn how to integrate your DPD (Iloxx) account with us and more about your DPD (iloxx) shipping with Shipcloud.

In this article 👇

Check your access data for DPD iloxx

Shipcloud supports you from Germany with the Europe-wide shipping of your MyDPD Business parcels. Please note that DPD has two interfaces and contract options: DPD iloxx and Web Connect. For shipping with DPD iloxx you need your own contract, which you can easily use with Shipcloud, as well as the corresponding access data. It is important that the MyDPD Business token is assigned to the iloxx connection and not to the DPD Cloud Webservice. If in doubt, please contact DPD at business@dpd.de to find out if your token is the correct one. You will find your customer number on the right side under your user name. For your DPD (iloxx) configuration you need the following access data:

MyDPD Business customer number*

Customer number of your DPD (iloxx) account

MyDPD Business token*

7-digit DPD (iloxx) token

You can find your 7-digit token in your myDPD web portal under the menu item "My account" >> "Links" >> "DPD". You will find your customer number on the right side under your user name.

Contact Shipcloud support and get your DPD iloxx configuration activated

Contact our support team via email at support@shipcloud.io so that we can unlock your own DPD iloxx configuration. Since we provide our customers with 2 different DPD connections, DPD Web Connect and DPD iloxx, please explicitly mention the activation for DPD iloxx in your request. You can find an overview of our DPD connections here.

Store access data in your Shipcloud account

You can easily store your DPD (iloxx) contract data in your Shipcloud account and thus ship at your individually agreed rates and conditions with the carrier.

After our support team has activated your own DPD iloxx configuration, you will receive a confirmation email from us and you will then find your configuration in your Shipcloud account unde r"Configurations" >> "Carriers" >> "iloxx (MyDPD Business)". Deposit and save your access data for DPD (iloxx) there.

DPD iloxx shipping with your own contract in connection with Shipcloud

Shipping conditions and billing

After successful configuration, you automatically ship at your own DPD (iloxx) business rates. Your individual agreements will then apply with regard to, among other things:

  • your transport insurance,

  • the (regular) pickup / drop-off at DPD Pickup parcelshops,

  • your EU-wide shipping.

📌 Please note that Shipcloud will not be able to show you any prices for DPD (iloxx), as our system does not have access to this part of your contract. You can view your shipping conditions in your myDPD account or request them from DPD.

You will be billed directly by DPD (iloxx) for your shipping labels. You will only receive a monthly invoice from Shipcloud for the use of our service (basic and transaction fees) and for the shipping labels created at Shipcloud business rates with other carriers.

Label creation

When creating your shipping labels, please make absolutely sure that you do not select the carrier DPD. Always select "iloxx (MyDPD Business)" so that your own business rates and shipping conditions are applied when creating shipping labels. Otherwise, you will generate DPD shipping labels via Shipcloud business rates and we will have to charge them. Upon shipment, we are also charged for these labels by DPD, so we cannot credit you for them afterwards.

Good to know: If you have accidentally selected DPD instead of iloxx (MyDPD Business) while creating the shipment and thus havecreated your DPD shipping label via Shipcloud business rates, you can cancel it on the same day via the Shipcloud webUI or via API/plugin. After that, a cancellation is no longer possible and the shipping labels will be charged. Further information can also be found here.

Tip: If you ship via your DPD (iloxx) contract, but have larger shipping quantities, want to create returns labels or use other services, then DPD (Web Connect) is also available to you via Shipcloud business rates.

Shipping methods and additional services*

Integrated shipping methods

DPD Classic (EU-wide)
​To book DPD Classic in the Shipcloud webUI, select "Standard" as the service. For booking via API request, transmit "standard" as service.

Integrated additional services

Automated tracking
​Multi-carrier tracking solution including individual and multilingual tracking page and emails in your own shop design. For more information about this feature and the benefits, please visit our website.

*This information applies to shipping from Germany.

Label formats

The shipping label is generated in PDF DIN A5 or A6 format. You can define the shipping label format in the Shipcloud webUI under the menu item "Configurations" >> "Label configurations" or via API request.

Any further questions? We're happy to help.

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