From our Professional subscription you can integrate your own DPD contract in shipcloud.


In this article you will learn how to deposit your own DPD contract with us and connect your shipcloud account to the DPD iloxx interface.

In this article 👇

  1. Verification of your access data for DPD iloxx

  2. Activation of your own DPD iloxx configuration

  3. Deposit of your DPD iloxx access data in your shipcloud account

  4. DPD iloxx shipping with your own contract

    1. Important information about for the creation of shipping labels



Check your access data for DPD iloxx

For your DPD iloxx configuration you need the following data:

  • DPD Customer number

  • DPD Token

You can find your 7-digit token in your myDPD web portal under the menu item "My account" >> "Links" >> "DPD". It is important that the token is assigned to the iloxx connection and not to theDPD Cloud Webservice. If in doubt, please contact DPD at business@dpd.de to find out if your token is the correct one. You will find your customer number on the right side under your user name.

Contact us to activate your own shipcloud configuration for DPD iloxx

Contact our support team via email at support@shipcloud.io so that we can unlock your own DPD iloxx configuration. Since we provide our customers with 2 different DPD connections (DPD Web Connect and DPD iloxx), please explicitly mention the activation for DPD Web iloxx in your request. You can find an overview of our DPD connections here.


Store your access data for DPD iloxx in your DPD configuration in your shipcloud account

After our support team has activated your own DPD configuration, you will find it in your shipcloud account under "Configurations" >> "Carriers" >> "DPD". Store and save your access data for DPD iloxx there.

After successful configuration, you will automatically ship at your own DPD conditions. Please note that shipcloud cannot show you any prices for DPD iloxx, as our system does not have access to this part of your contract. You can view your shipping conditions in your myDPD account or request them from DPD.

Your individual agreements will then apply, among other things, with regard to:

  • your transport insurance,

  • the (regular) pick-up / drop-off in parcel shops

Information on billing

Your shipping labels created via DPD iloxx will be billed to you by DPD. You will receive a monthly invoice from shipcloud for the use of our service (basic and transaction fees) and for the shipping labels created under shipcloud conditions.

DPD iloxx shipping with your own contract

shipcloud supports you from Germany with your EU-wide shipping with DPD iloxx.


  • DPD Standard (EU-weit) *

  • Sendungsverfolgung


* If you ship via your DPD iloxx contract, but have larger shipping quantities, want to create return labels or use other services, then DPD (Web Connect) is also available to you via our conditions.

Important information for the creation of shipping labels

When creating your shipping labels, please make absolutely sure that you do not select the carrier DPD. Always select iloxx so that your own business rates and shipping conditions are applied when creating shipping labels.

Otherwise, you will generate DPD shipping labels at our conditions and we will have to charge them. Upon shipment, we are also charged for these labels by DPD, so we cannot credit you for them afterwards.

Good to know: If you accidentally select DPD instead of iloxx when booking and thus create your DPD shipping labels at shipcloud's business rates, you can cancel them on the same day via your shipcloud account or via API/plugin. After that, a cancellation is no longer possible and the shipping labels will be charged. Further information can also be found here.


Any further questions? We are happy to help you.


These articles might also interest you 👇

DPD: Overview of the connection with shipcloud

How can I cancel shipping labels I've already created?

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