If you create your DPD packages on our terms, we have put together the most important information here. Please note that our full range is currently only available for shipping from Germany.


Liability Limit

By shipping over our conditions the defined liability regulations of the respective carrier apply. In the case of DPD, the liability for national and international shipping in case of loss or damage is a maximum of EUR 520.

Please pay attention to the conditions of carriage of DPD. If these are not fulfilled, your liability claim will be canceled if necessary. Further information on this topic can be found directly in the terms and conditions of DPD.


Returns

With shipcloud, you can easily create your DPD return labels yourself and put them in the package as a supplement or you can grant your customers access to our Return Portal, where they can request and print the labels themselves. Billing for these labels is usage-based.

Via the Return Portal only national return labels can be created. By using the API or the WebUI, return labels can be produced for both national and following countries: Austria, Netherlands and Belgium.

Maximum parcel dimensions and weight

DPD Kleinpaket
Max. Weight: 3 kg
Longest side: 50 cm
Max. Girth: 111 cm [girth = (height + width) x 2 + length]

Standard packages
Max. Weight: 31.5 kg
Longest side: 175 cm
Max. Girth: 300 cm [girth = (height + width) x 2 + length]

Returns and parcel shop drop-off
Max. Weight: 20 kg
Longest side: 100 cm
Max. Girth: 250 cm [girth = (height + width) x 2 + length]

Please note that it's not possible to send bulky goods via DPD.


Supplements or additional fees

DPD reserves the right to charge additional fees for e.g. the correction of addresses, manual sorting or island and outside area surcharges. This can also happen if the previously stated dimensions or the weight of the package do not match with the actual data from the label.

shipcloud reserves the right to charge these surcharges to you.


Information regarding the package delivery or collection

You can request a sporadic pickup via shipcloud so DPD can collect the parcels from your warehouse or store within Germany. In addition, you can drop-off your shipments in a DPD parcel shop or a DPD depot near you.

Please note that the parcels which you drop-off in a DPD parcel shop cannot be bigger or heavier than this:

Max. Weight: 20 kg
Longest side: 100 cm
Max. Girth measurement: 250 cm [girth = (height + width) x 2 + length]

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