From our Professional subscription you can integrate your own DPD contract in shipcloud. Just send us an e-mail to support@shipcloud.io so that we can unlock DPD for shipping with your own business rates.

In this case, your individual agreements with DPD apply regarding:

  • transport insurance
  • the (regular) parcel collection / drop-off in parcel shops 

You need the following data for your DPD configuration:

  • Delis ID
  • Password

You will receive this data from your responsible DPD depot. In order to receive your Delis ID, your depot must activate you for the DPD Web Service. Please inform your DPD contact person explicitly about this process.


Express Shipping
You can also create express shipments with DPD by using your own contract. For delivery by the end of the next working day, book "1 Day" and choose "1 Day Early" for delivery by 12:00 noon on the next working day.

Please note, however, that the specified transit times are standard run times. Timing is not a guarantee and may vary depending on the destination of your shipment.


Returns with own DPD contract
With your own contract terms, you can also create return labels for the shipping service DPD.

You can either insert these directly into your packages as supplements or create them using our Return Portal. Your individual agreements with DPD regarding costs and billing apply accordingly.

If you create the return labels as a supplement, returns can be shipped from international locations to Germany.

Return labels generated via the Return Portal can only be used within Germany.

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