Using shipcloud

27 articles in this collection
Written by André Cedik, Caroline König, and Kathrin Arnold

General

How can I cancel shipping labels I've already created?

Written by Kathrin Arnold
Updated over a week ago

Why isn’t there enough space in the "Company", "First Name" and "Last Name" fields?

Written by André Cedik
Updated over a week ago

How can I insure my packages higher?

Written by Kathrin Arnold
Updated over a week ago

In which sizes / formats do I get the labels?

Written by Caroline König
Updated over a week ago

From which countries can I use shipcloud?

Shipping from abroad

Written by Kathrin Arnold
Updated over a week ago

Which countries can I ship to?

Written by Caroline König
Updated over a week ago

Shipping via shipcloud rates

How do I find the prices for the shipping labels?

Written by Caroline König
Updated over a week ago

Who is my contract partner for shipments?

Written by Kathrin Arnold
Updated over a week ago

How are the costs for the labels of the individual carriers calculated?

Written by Caroline König
Updated over a week ago

What are the maximum dimensions and weight restrictions?

Written by Caroline König
Updated over a week ago

Are my parcels automatically insured?

Written by Caroline König
Updated over a week ago

Can I ship dangerous goods via shipcloud?

Written by Kathrin Arnold
Updated over a week ago

Who can I contact when a parcel has been damaged? (Damage claim)

Written by Kathrin Arnold
Updated over a week ago

Who can I contact if a parcel is lost? (Investigation)

Written by Kathrin Arnold
Updated over a week ago

Parcel collection and delivery

How do I request a pickup?

Written by Caroline König
Updated this week

How do I request a collection for express shipments?

Written by Caroline König
Updated over a week ago

Which address will be used as the pickup address?

Is it possible to have several pickup addresses?

Written by Caroline König
Updated this week

Are there additional charges or fees for pickups and collections?

Written by Caroline König
Updated over a week ago

Can I drop off parcels at carrier service points?

Written by Caroline König
Updated over a week ago

shipping orders

I have a query about shipping to a non-EU country. Who should I contact?

Written by Caroline König
Updated over a week ago

How to create returns / return labels

Written by Kathrin Arnold
Updated over a week ago

Can I create a list of my shipments at the end of each day?

Written by Caroline König
Updated over a week ago

shipcloud Tracking

How can the parcel receivers track their parcels?

Written by Caroline König
Updated over a week ago

How can I track a parcel?

Written by Caroline König
Updated over a week ago

Can I filter my sent shipments by delivery status?

Written by Caroline König
Updated over a week ago

How can I configure email notifications for my customers?

Written by Caroline König
Updated over a week ago

How do webhooks help me respond automatically to shipcloud events?

Written by Caroline König
Updated over a week ago