Using shipcloud

How can I cancel shipping labels I've already created?

Written by Kathrin Arnold
Updated over a week ago

Why isn’t there enough space in the "Company", "First Name" and "Last Name" fields?

Written by André Cedik
Updated over a week ago

Can I book an additional insurance for my parcels?

How to get your parcel insured higher

Written by Kathrin Arnold
Updated over a week ago

In which sizes / formats do I get the labels?

Written by Caroline König
Updated over a week ago

From which countries can I use shipcloud?

Shipping from abroad

Written by Kathrin Arnold
Updated over a week ago

Which countries can I ship to?

Written by Caroline König
Updated over a week ago

How do I find the prices for the shipping labels?

Written by Caroline König
Updated over a week ago

Who is my contract partner for shipments?

Written by Kathrin Arnold
Updated over a week ago

How are the costs for the labels of the individual carriers calculated?

Written by Caroline König
Updated over a week ago

What are the maximum dimensions and weight restrictions?

Written by Caroline König
Updated over a week ago

Are my parcels automatically insured?

Written by Caroline König
Updated over a week ago

Can I ship dangerous goods via shipcloud?

Written by Kathrin Arnold
Updated over a week ago

Who can I contact when a parcel has been damaged? (Damage claim)

Written by Kathrin Arnold
Updated over a week ago

Who can I contact if a parcel is lost? (Investigation)

Written by Kathrin Arnold
Updated over a week ago

How do I request a pickup?

How to request a one-time pickup for your standard packages

Written by Caroline König
Updated over a week ago

How do I request a collection for express shipments?

Written by Caroline König
Updated over a week ago

Which address will be used as the pickup address?

Is it possible to have several pickup addresses?

Written by Caroline König
Updated over a week ago

Are there additional charges or fees for pickups and collections?

Written by Caroline König
Updated over a week ago

Are regular pickups via shipcloud conditions possible?

Requirements for setting up a regular DPD pickup via shipcloud conditions

Written by Chantal Ellen Schuhmann
Updated over a week ago

Can I drop off parcels at carrier service points?

Written by Caroline König
Updated over a week ago

Shipping to a non-EU country: Via shipcloud conditions

Customs costs and settlement via shipcloud conditions

Written by Ina Kahl
Updated over a week ago

How to create returns / return labels

Written by Kathrin Arnold
Updated over a week ago

I have a query about shipping to a non-EU country. Who should I contact?

Written by Caroline König
Updated over a week ago

Can I create a list of my shipments at the end of each day?

End of day list / Loading list

Written by Caroline König
Updated over a week ago

How can the parcel receivers track their parcels?

Written by Caroline König
Updated over a week ago

How can I track a parcel?

Written by Caroline König
Updated over a week ago

Can I filter my sent shipments by delivery status?

Written by Caroline König
Updated over a week ago

How can I configure email notifications for my customers?

Written by Caroline König
Updated over a week ago

How do webhooks help me respond automatically to shipcloud events?

Written by Caroline König
Updated over a week ago