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Using shipcloud
Using shipcloud
27 articles in this collection
Written by
André Cedik,
Caroline König,
and
Kathrin Arnold
General
How can I cancel shipping labels I've already created?
Written by
Kathrin Arnold
Updated over a week ago
Why isn’t there enough space in the "Company", "First Name" and "Last Name" fields?
Written by
André Cedik
Updated over a week ago
Can I book an additional insurance for my parcels?
How to get your parcel insured higher
Written by
Kathrin Arnold
Updated over a week ago
In which sizes / formats do I get the labels?
Written by
Caroline König
Updated over a week ago
From which countries can I use shipcloud?
Shipping from abroad
Written by
Kathrin Arnold
Updated over a week ago
Which countries can I ship to?
Written by
Caroline König
Updated over a week ago
Shipping via shipcloud rates
How do I find the prices for the shipping labels?
Written by
Caroline König
Updated over a week ago
Who is my contract partner for shipments?
Written by
Kathrin Arnold
Updated over a week ago
How are the costs for the labels of the individual carriers calculated?
Written by
Caroline König
Updated over a week ago
What are the maximum dimensions and weight restrictions?
Written by
Caroline König
Updated over a week ago
Are my parcels automatically insured?
Written by
Caroline König
Updated over a week ago
Can I ship dangerous goods via shipcloud?
Written by
Kathrin Arnold
Updated over a week ago
Who can I contact when a parcel has been damaged? (Damage claim)
Written by
Kathrin Arnold
Updated over a week ago
Who can I contact if a parcel is lost? (Investigation)
Written by
Kathrin Arnold
Updated over a week ago
Parcel collection and delivery
How do I request a pickup?
Written by
Caroline König
Updated over a week ago
How do I request a collection for express shipments?
Written by
Caroline König
Updated over a week ago
Which address will be used as the pickup address?
Is it possible to have several pickup addresses?
Written by
Caroline König
Updated over a week ago
Are there additional charges or fees for pickups and collections?
Written by
Caroline König
Updated over a week ago
Can I drop off parcels at carrier service points?
Written by
Caroline König
Updated over a week ago
shipping orders
How to create returns / return labels
Written by
Kathrin Arnold
Updated over a week ago
I have a query about shipping to a non-EU country. Who should I contact?
Written by
Caroline König
Updated over a week ago
Can I create a list of my shipments at the end of each day?
Written by
Caroline König
Updated over a week ago
shipcloud Tracking
How can the parcel receivers track their parcels?
Written by
Caroline König
Updated over a week ago
How can I track a parcel?
Written by
Caroline König
Updated over a week ago
Can I filter my sent shipments by delivery status?
Written by
Caroline König
Updated over a week ago
How can I configure email notifications for my customers?
Written by
Caroline König
Updated over a week ago
How do webhooks help me respond automatically to shipcloud events?
Written by
Caroline König
Updated over a week ago