shipcloud Features [SEND | TRACK | RETURN]

Guides to setting up, activating and using the various shipcloud features

22 articles in this collection
Written by Caroline König and Chantal Ellen Schuhmann

shipcloud Sandbox: test environment

Test, configure or change your settings while sending continues.

Written by Caroline König
Updated over a week ago

General Settings

Individual design settings in shipcloud

Return portal, tracking page and tracking emails in your own design

Written by Caroline König
Updated over a week ago

How can I customize my shipping labels and tracking to suit my online store design?

Written by Caroline König
Updated over a week ago

SEND - Shipping orders, Pickups & Customs Declaration

Where can I add my shipping address?

Written by Chantal Ellen Schuhmann
Updated over a week ago

In which format are the shipping labels available?

Written by Caroline König
Updated over a week ago

Why isn’t there enough space in the "Company", "First Name" and "Last Name" fields?

Written by Caroline König
Updated over a week ago

How can I cancel shipping labels I've already created?

Written by Chantal Ellen Schuhmann
Updated over a week ago

How do I request a pickup?

How to request a one-time pickup for your standard packages

Written by Caroline König
Updated over a week ago

How do I request a pickup for express shipments?

Written by Caroline König
Updated over a week ago

Which address will be used as the pickup address?

Is it possible to have several pickup addresses?

Written by Caroline König
Updated over a week ago

Are there additional charges for pickups and collections?

Written by Caroline König
Updated over a week ago

Can I create a list of my shipments at the end of each day?

End of day list / Loading list

Written by Caroline König
Updated over a week ago

Tips for creating a customs declaration (CN 22/CN23) with shipcloud

How to create a customs declaration for your dutiable shipments

Written by Chantal Ellen Schuhmann
Updated over a week ago

RETURN - Returns & shipcloud Return Portal

How to create returns / return labels

Written by Chantal Ellen Schuhmann
Updated over a week ago

shipcloud Return Portal

Written by Chantal Ellen Schuhmann
Updated over a week ago

Helpful tips for setting up the return portal

Easy return management for DHL, DPD and UPS

Written by Chantal Ellen Schuhmann
Updated over a week ago

TRACK - shipcloud Tracking

How can the parcel receivers track their parcels?

Written by Caroline König
Updated over a week ago

How can I configure email notifications for my customers?

Written by Caroline König
Updated over a week ago

How can I track a parcel?

Written by Caroline König
Updated over a week ago

Can I filter my sent shipments by delivery status?

Written by Caroline König
Updated over a week ago

How do webhooks help me respond automatically to shipcloud events?

Written by Caroline König
Updated over a week ago

Individual settings for your tracking

Multilingual tracking pages and tracking emails

Written by Caroline König
Updated over a week ago