This function is available from our Professional subscription and with your own DHL contract.
In the following, you will learn how you can offer your customers paperless returns using the DHL QR code return in connection with Shipcloud and your own DHL contract.
In this article 👇
1. DHL QR code return explained: enable returns without printer
Use "DHL QR Code Retoure" to offer your customers a simple, convenient and fast returns solution and give them the opportunity to reduce their carbon footprint with a paperless return.
Your customer doesn't have a printer? No problem. With this feature, you can provide your recipients with a QR code that they show via their smartphone at the nearest DHL branch or DHL parcel shop. On site, the QR code is scanned by an employee and a return label is printed for your customer, which is attached directly to the return package.
2. How can I offer DHL QR code returns to my customers in connection with Shipcloud?
1. Store your own DHL contract in your Shipcloud account.
To be able to use the DHL QR code return, you need your own DHL business customer contract, as well as an activation for "DHL Online Retoure". For more information on how to store your DHL contract with us, click here.
2. Let your customers create a QR code return label or create it for your customers.
OPTION 1️⃣ Share the link to your Return Portal with your customers.
In the Return Portal your customers can choose how they prefer to return the package to you: with a normal return label in PDF format to print out or with QR code in PNG format to show at the DHL branch or DHL parcel shop.
📌 Please note that you can currently only use the Return Portal for national returns from Germany.
After your customer has created the return label in your Return Portal, he has the option of either downloading the QR code return label directly in PNG format or entering any email address in order to have the QR code return label sent to him by email.
Option 2️⃣ Book the QR code return label via API request and send it to your customers via email.
Alternatively, book the QR code return via API request and then email the generated QR code to your customers.
📌 Please note that when you create a QR code via API request, you will also always receive a normal return label.
3. Individual design settings for your Return Portal
Furthermore, Shipcloud allows you to automatically adapt your tracking page & emails as well as your return portal to your design. This way, your customer will see your company logo on their mobile device in addition to the QR code, provided you have uploaded one. Your overall appearance is then from your store to the tracking to the returns in a uniform look and feel - the perfect customer experience.
Any further questions? We're happy to help.
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