shipcloud supports you with your worldwide shipping from Germany.


In this article 👇

  1. Activate subscription: Enter billing address and payment details

  2. Set up account: Use onboarding guide

  3. Things to know about your shipping with shipcloud


Activate subscription: Enter billing address and payment details

To create live shipping labels, you first need to enter your billing address and payment details to activate your subscription and automatically start your free trial month.

To do this, simply go to the "Dashboard" menu item in your shipcloud WebUI. There you will automatically see the subscription you selected during registration. Simply enter your billing address and payment details there and complete your subscription.

💡Good to know:

Alternatively, you can also enter your billing address and payment data via the "Billing" menu item. To do so, simply click on your email address in the top right corner of the shipcloud WebUI and select "Billing" from the drop-down menu.

It often happens that an ad blocker prevents the entry of payment data. If you are using an ad blocker, please deactivate it and try again. You can find out why it is necessary to enter your payment details here.

After you have activated subscription, you can directly create live shipping labels and ship with DHL, DPD and UPS via shipcloud business rates. From our Professional subscription, you can also store your own carrier contracts with us and thus ship via your own business rates. You can also find more information here.

Set up account: Use onboarding guide

After activating your subscription, you will find our onboarding guide as a setup help in your shipcloud WebUI, also in the "Dashboard" menu item. This way, you will be guided through the individual steps of setting up your account and get it ready for your shipment quickly and easily:

  1. Default shipping address

    In the first step, you will be automatically redirected to the menu item "Configurations" >> "Shipping Addresses" where you can store your shipping address and (if different) your return address.

  2. Contact details and design

    In the second step you will be automatically redirected to the menu item "Configurations" >> "Design" and can configure your contact data and the design for your tracking page and emails there, as well as upload your company logo. You can find more information about the individual design settings here.

    📌 Please note that you must first store your contact details before you can make any further individualizations.

  3. Tracking

    In the third step, you will automatically be redirected to the menu item "Configurations" >> "Tracking", where you can activate the design settings you have already made for your tracking page and emails, as well as customize the texts and language for your tracking entirely to your liking. For more information about the individual settings for your tracking, click here.

  4. Integration

    Here you can copy your live API key and thus connect shipcloud to one of the available plug-ins or via RESTful API to your own store, ERP or merchandise management system.

    Good to know: Your onboarding guide will display your API key until you complete your account setup and permanently hide the onboarding guide. Alternatively, you can copy your live as well as sandbox API key for testing purposes via the "API Key" menu item. "To do so, simply click on your email address in the top right corner of the shipcloud WebUI and select the menu item.

In your dashboard, you can switch between the onboarding guide and your statistics at any time using the button in the top right corner. Provided you no longer need the onboarding guide, you can also hide it permanently.

Things to know about your shipping with shipcloud

After successfully setting up your account you are ready to create your first shipping label directly in the shipcloud WebUI under "Shipping >> New Shipment" or create it from your own system.

🚚 Sporadic UPS and DPD pickups

For your UPS and DPD shipments, you can also request a sporadic pickup with shipcloud. You can find out how to do this and what you need to bear in mind here.

🔁 Return portal in your own shop design

If you have activated at least our Ambition subscription, you automatically have access to the shipcloud Return Portal. If you have activated this, your individual design settings will also be used for your Return Portal in addition to the tracking page and emails. For more information on how to set up the Return Portal, click here.


Any further questions? We're happy to help.


These articles may also interest you 👇

The shipcloud Sandbox

Why do I need to enter my payment details?

Sending shipments with carriers

Individual design settings in shipcloud

Individual settings for your tracking

Helpful tips for setting up the return portal

Where can I find my API key?
How do I request a pickup?

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