In the following, you will learn how to set up your account in just a few steps and thus get ready for your shipping with shipcloud.


In this article ๐Ÿ‘‡

  1. Enter your billing address and payment details

  2. Enter your default ship from address

  3. Enter your contact data & make individual design settings

    1. Contact data

    2. Design settings

  4. Activate your design settings & individualize the texts for your tracking

  5. Create your first shipping label via the shipcloud WebUI or integrate shipcloud into your system

  6. Your onboarding dashboard in the shipcloud WebUI

  7. Your further options with shipcloud


1. Enter your billing address and payment details

To create live shipping labels, you first need to enter your billing address and payment details to activate your subscription and automatically start your free trial month. You can find out why you need to enter your payment details here.

You can enter your billing address and payment details by clicking on your email address in the top right-hand corner of the shipcloud WebUI and selecting the menu item "Billing" in the navigation bar.

Good to know: It often happens that an ad blocker prevents you from entering your payment details. If you are using an ad blocker, please disable it and try again.

After you have activated your subscription, you can create live shipping labels and ship with DHL, DPD and UPS via shipcloud conditions. Starting with our Professional subscription, you can also store your own contracts with us, and thus ship at your own business rates. You can also find more information here.

2. Enter your default shipping address

You can enter your shipping address in the settings of your plug-in/integration as well as in your shipcloud WebUI. In your account, you can enter the shipping address (and if necessary also a different return address) under the menu item "Settings >> Shipping addresses". Unless you enter a different return address, we will automatically use your default shipping address as the destination address for returns.

Good to know: If your plug-in or integration enables you to enter a shipping address directly in the backend, shipcloud uses that address to create labels. If you cannot add your shipping address there, the data stored in your shipcloud WebUI will be transferred to the carriers.

3. Enter your contact data & make individual design settings

a. Contact data

Click on the menu item "Settings >> Design" to maintain your contact data. This data is subsequently visible on your tracking page and in your tracking emails. Therefore, it is recommended to enter the contact data of your customer service so that your customers get in touch with the right point of contact in case of queries regarding shipping and delivery.

๐Ÿ“Œ Please note that without contact data you will not be able to make any further individualizations. Therefore, it is advisable to fill them in first.

b. Design settings

Individualize your tracking page and emails, under the menu item "Settings >> Design", by storing your company logo and adjusting the color scheme to your shop design.

In addition, you can upload your company logo to display it on your shipping labels. Your company appearance will then have a consistent look and feel from your shop to your tracking - the perfect customer experience. You can also find more information here.

๐Ÿ“Œ Please note that shipping labels generated via shipcloud are output as PDF files in DIN A5 and DIN A6 format. Due to scaling, company logos can only be integrated for shipping labels in DIN A6 format.

4. Activate your design settings & individualize the texts for your tracking

Activate your design settings for your tracking page and emails, under the menu item "Settings >> Tracking", by clicking the two sliders.

In addition, you can customize the texts and language for your tracking to your liking. You can also find more information here.

Good to know: Your activated individual design settings will also be used for your return portal.

5. Create your first shipping label via the shipcloud WebUI or integrate shipcloud into your system

Create your first shipping label directly in the shipcloud WebUI under the menu item "Shipping >> New Shipment", or first connect shipcloud via your API key to one of the available plug-ins or via the RESTful API to your own shop, ERP or merchandise management system and generate the shipping labels directly from your system. You can also find more information in our Developer Portal.

In the top right corner of the shipcloud WebUI, click on your email address and select the menu item "API Key". There you will find both your live API and your sandbox key for testing purposes. You can also find more information here.

Good to know: new customers can also copy their live API key directly from your onboarding "Dashboard". There, the API key will be displayed until you complete your account setup and permanently hide the onboarding guide.

6. Your onboarding dashboard in the shipcloud WebUI

In addition to this article, after activating your subscription, you will find an onboarding guide in your shipcloud WebUI under the menu item "Dashboard".

Let our onboarding guide take you through the steps of setting up your account, making it ready for your shipping. Once you complete a step, it will be automatically checked off and you can move on to the next step.

In your dashboard you can switch between the onboarding guide and your statistics at any time, using the button in the top right corner. If you don't need the setup help anymore, you can hide the onboarding guide permanently by clicking the button at the bottom.


7. Your further options with shipcloud

a. Sporadic pickup requests

For shipments with UPS or DPD, it is also possible to book a sporadic pickup for your packages. You can find out how to do this and what needs to be taken into account here.

b. shipcloud return portal

With shipcloud, from our Ambition subscription, you can also provide your customers with your own return portal. There, your customers can decide which carrier they would like to use to return their order and conveniently create their own return label, either for printing in PDF format or as a QR code in PNG format. You can find more information about setting up the return portal here.

Do you have further questions or need help setting up your account? Contact us at support@shipcloud.io. We will be happy to assist you.


These articles may also interest you ๐Ÿ‘‡

The shipcloud Sandbox

Why do I need to enter my payment details?

Sending shipments with carriers

Individual design settings in shipcloud

Individual settings for your tracking

Helpful tips for setting up the return portal

Where can I find my API key?
How do I request a pickup?


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