You can use these DHL additional services with your own DHL contract.


For the carrier DHL, we have integrated the following additional services into shipcloud, which you can use with your own DHL contract.

You can find out which plug-ins or platforms have also already implemented these additional DHL services by asking your plug-in developer or your platform.

In this article 👇

  1. DHL Cash on delivery

  2. DHL Desired Neighbor

  3. DHL Endorsement

  4. DHL GoGreen

  5. DHL Higher insurance

  6. DHL Ident check

  7. DHL Named Person Only

  8. DHL No neighbor delivery

  9. DHL Postal outlet routing

  10. DHL Preferred location

  11. DHL Preferred time

  12. DHL Premium

  13. DHL Visual age check


DHL Cash on delivery

With this service, the DHL parcel is only handed over to the customer once the outstanding sum has been paid. This means that, as the sender, you can be certain that you will get your money.

This service is available only through API request.


DHL Desired Neighbor

With this service, you can increase your delivery rate. Your recipients can specify a preferred neighbor in their immediate vicinity, either for individual parcels or permanently for all shipments, where the parcels will be left when they are not at home.

You can book this service via API Request.


DHL Endorsement

This service allows you to decide what DHL should do with your shipment if the package cannot be delivered to the recipient in the destination country. There are two handling options available:

  • Return to sender immediately

    When using this option, the shipment will be returned to you and you will be charged for returning it.

  • Abandonment of parcel (package destruction)

    The parcel will not be returned to you, but rather auctioned off or destroyed by the recipient countrys' postal company. You will not be charged with a return fee for this option.

This service is only available for international shipments in the standard service outside Germany.

You can book this service via API request or make the corresponding default settings in your DHL configuration in the shipcloud WebUI.


DHL GoGreen

With this service you can send your shipments climate neutral. If you book DHL GoGreen, the greenhouse gases generated by the transport are offset by DHL climate protection projects.

You can find more information on how to book the DHL GoGreen service here.


DHL Higher insurance

For particularly valuable shipments DHL offers the possibility of a higher insurance. This exceeds the liability of the usual EUR 500 to up to EUR 2,500 or EUR 25,000 for your shipment.

You can book this service via API request.


DHL Ident check

With this service you make sure that your parcels are only released to the recipient in person - after proof of identity and (where relevant) age are checked and documented.

This service is available only through API request.


DHL Named Person Only

With this service, you can ensure that your parcels are only handed over to the recipient personally or to an authorized person by means of ID-based identification during delivery.

You can book this service via API Request.


DHL No neighbor delivery

With this service, you can offer discreet deliveries if your recipients are not encountered during delivery. Maintain the privacy of your customers by excluding alternative neighbor delivery.

You can book this service via API Request.


DHL Postal outlet routing

With this service, shipments that cannot be delivered in the first attempt are not returned directly to the sender, but are stored at the nearest DHL branch for seven business days for the recipient to pick up.

You can use this service via API Request.


DHL Preferred location

With this service you can improve your delivery rate. Recipients can receive parcels even if they are not at home, by specifying a drop-off location on their property, either for individual parcels or permanently for all shipments. This way, unnecessary delivery attempts are prevented and CO2 emissions can be reduced. This service is not only convenient, but also helps the environment.

You can book this service via API Request.


DHL Preferred time

With this service you can increase your delivery rate. Your recipients can specify, either for individual parcels or permanently for all shipments, on which delivery days (Mon-Sat) they would like to receive their shipments.

This service is only available for shipments within Germany.

You can book this service via API Request.


DHL Premium

With this DHL service you can optimize the shipping for your international parcels. Shipments with DHL Premium are preferred and always transported to the destination country by the fastest means of transport.

You can book this service via API request or make the corresponding setting within your DHL configuration in our shipcloud WebUI.


DHL Visual age check

With this service, you can easily order a simple age check from DHL without identification documents. This prevents your parcels from falling into the hands of children and young people under the age of 16 or 18. DHL only carries out the age check on the basis of an identification document in case of doubt. The goods will only be delivered to the recipient personally or to a person in the recipient's household, provided that this person has reached the specified minimum age. An alternative delivery to a neighbor, a Packstation or a parcel box is therefore not possible.

You can book this service via API request or make the corresponding setting within your DHL configuration in our shipcloud WebUI.


Please note that you may incur additional costs when booking these additional services. For more information, please feel free to contact our Support team or your DHL account manager directly.


Any further questions? We are happy to be there for you.


Did this answer your question?