When shipping via Shipcloud business rates, we take care of clarifying your concerns with the parcel services as your subcarrier.
When shipping via Shipcloud business rates, the contractual relationship arises between you, as the online merchant, and Shipcloud as the subcarrier.
Shipcloud then commissions the carrier selected by you to carry out the transport of your shipment.
In case of loss, damage or general shipping complaints, please always contact our support team at firstname.lastname@example.org. As your subcarrier we will take care of clarifying your shipping concerns with the carriers.
Any further questions? We are happy to help you.
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