When shipping via your own business rates, you continue to ship with the corresponding carrier at your individually agreed terms and conditions - so your contractual relationship with the carrier remains in place.

In this case, shipcloud merely provides you with the interface.

Thus, in case of loss, damage or general shipping complaints, please always contact the respective carrier directly.

If you would like to use your own carrier account(s) and have not yet integrated them into shipcloud, please contact our support team at support@shipcloud.io with further information.

If you ship via shipcloud business rates, you can find more information here.


Any further questions? We are happy to help you.


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