GLS: Shipping via your own carrier contract

How to store your GLS contract in Shipcloud

Ina Kahl avatar
Written by Ina Kahl
Updated over a week ago

Shipcloud supports you in shipping your GLS packages worldwide via your own GLS contract, which you can already integrate into Shipcloud from our Professional subscription.

In this article you will learn how to integrate your own GLS account in Shipcloud and which things you have to pay attention to.

In this article 👇

Check access data for GLS

For your GLS configuration you need the following data:


Username of your YourGLS account


Password of your YourGLS account


Your GLS customer number


The ID of your pickup point (e.g. 27r2d23b5)

Good to know: Username and password for your YourGLS account are assigned to you directly by GLS. Log in with these access data for the GLS Web API on the GLS website. Under "Processing" >> "Parcel Shipping" you will find your shipper number in the lower area next to your shipping address. The part before the space is your Customer ID resp. customer number. The part after the space is your Contact ID resp. ID of your collection point.

📌 Please note that you need access to the "GLS Web API" to use GLS with Shipcloud. You will receive this from your GLS Account Manager.

Store access data for GLS in the Shipcloud account

You can easily store your GLS contract data in your Shipcloud account and thus ship at your individually agreed rates and conditions with the carrier.

Based on the time of your registration at Shipcloud, we provide you below with further information on how to store your GLS access data in the Shipcloud webUI.

Registration from August 2, 2022

How to store your contract data for GLS

Log in to your Shipcloud account resp. to the Shipcloud webUI and select the menu item "Carriers" in the navigation bar on the left.

Under "Active carriers", click on the blue contract icon on the left next to GLS to store the access data from your GLS account in your Shipcloud configuration and, if necessary, to make further settings.

Click on the green "Save & activate" button on the right so that your changes are applied and your own business rates are applied when you are creating your shipping labels.

📌 Please note that previously saved data will be overwritten and you will ship using your own business rates after successful activation.

Registration before August 2, 2022

How to store your contract data for GLS

If you have registered with Shipcloud before August 2, 2022, please contact our support team first and we will activate your own configuration for GLS.

After activation, you will receive a confirmation email from us and you will then find your configuration in your Shipcloud account under "Configurations" >> "Carriers" >> "GLS". Deposit and save your access data for GLS there.

GLS shipping with your own contract in connection with Shipcloud

Shipping conditions and billing

After successful configuration, you automatically ship at your own GLS business rates. Your individual agreements will then apply with regard to, among other things:

  • your transport insurance,

  • the (regular) pick-up/drop-off at GLS PaketShops,

  • the worldwide/international shipping, also outside the EU.

📌 Please note that Shipcloud is not able to show you any prices for GLS, as our system does not have access to this part of your contract. You can request them from your GLS account manager.

You will be billed directly by GLS for your shipping labels. You will only receive a monthly invoice from Shipcloud for the use of our service (basic and transaction fees) and for the shipping labels created at Shipcloud business rates with other carriers.

Settings for your dutiable shipping

Please note that you have to transfer incoterms to GLS for your international GLS shipping. Detailed information about the transfer of incoterms via the Shipcloud webUI and via API request can be found here.


You can easily generate GLS return labels for international shipments yourself via plugin/API or Shipcloud webUI and add them as enclosures to your shipments. In addition, you can grant your customers access to our Return Portal, where they can request and print return labels on their own. Returns generated via the Shipcloud Return Portal can only be used within Germany.

Any further questions? We're happy to help.

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