From our Professional subscription, we can unlock the shipping option Deutsche Post for you . Just write us an email at

After activation, you can create shipping labels for the following products of Deutsche Post.

Letter products:

  • Letter (Standard, Compact, Large, Maxi) *

  • Book and merchandise shipment (500 oder 1000) *

Warenpost products:

  • Warenpost International for European and worldwide shipping (including Customs Declaration CN22) **

  • Warenpost International Tracked ** and Untracked

  • Warenpost International with Signature


  • Single tariffs (XS, S, M, L)

  • Kilo tariff

 * without tracking and insurance and only available for national shipping
** incl. tracking and insurance

Start now with Deutsche Post

For the use of Deutsche Post you need in any case, a separate Portokasse account. For the use of the Warenpost further steps are necessary, which we like to explain to you here.


For the creation of letter, book and merchandise shipments you only need an account for Portokasse at Deutsche Post.

The Portokasse can be set up here within a few minutes.

Warenpost International

For the use of the Warenpost International you need a customer number (EKP) with Deutsche Post beside the Portokasse account.
For example, you have a customer number if you are registered with Deutsche Post as a business customer or have your own DHL contract. If you do not know your customer number, you can either find it on your invoices or ask your account manager at DHL or Deutsche Post.

If you do not have a customer number yet, you can simply apply for it using this form.

Please let us know if you also want to use the shipping option Kilo tariff or Warenpost International with Signature. For this we have to make another activation for you.

Integrate Deutsche Post in your shipcloud account

For the configuration in shipcloud you have to enter the following data yourself in the shipcloud WebUI:

  • E-mail of your Portokasse account

  • Password of your Portokasse account

  • Deutsche Post customer number / EKP

The configuration is only relevant for international Warenpost. Depending on whether you are shipping to countries subject to duty, the data for the Customs Declaration (CN22) must also be handed over. Furthermore, Warenpost International is currently only available in the live system and not in the sandbox.

General information about shipping with Deutsche Post

You can now make your franking via our API as well as in the shipcloud WebUI. To what extent this service is already available for your shop or ERP system, you can contact the manufacturer of your plug-in or your integration directly.

The labels for Deutsche Post are issued in DIN A6 or DIN A5 format. The setting can be made in the WebUI under Configurations >> Label configurations or via API request.

Please inform yourself about restrictions on the shipping of book and merchandise shipments as well as the Warenpost directly at Deutsche Post

Important notes about restrictions regarding tracking and drop-off

Please note that additional services, such as tracking, are only available for the Warenpost.
Letters, books or merchandise shipments are without tracking.
The drop-off of your letters is possible via mailboxes or in all branches of Deutsche Post, as well as to a DHL Packstation.
If you have any questions regarding packaging material, discount options or posting in the post offices and mailboxes, please contact Deutsche Post directly.

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