If you are shipping your DHL parcels at our business rates you can find some important information in the following passages. Please note that our full range of services is currently only available for shipping from Germany.

Parcel insurance

Every parcel is insured nationally and internationally up to € 500. Please note that this insurance is valid only if your shipments have been packed in accordance with DHL packing guidelines.

Returns

As a shipcloud customer, you can easily create DHL return labels and include them in your parcels. These labels are billed on a usage basis. Please note that you can currently create return shipping labels for DHL only for returns within Germany.

Maximum dimensions and weight

Max. weight: 31.5 kg
Max. dimensions: 120 x 60 x 60 cm
Max. combined length and girth: 360 cm

Min. 15 x 11 x 1 cm

Please note that it is not possible to send bulky shipments at shipcloud rates. This option is only available if you have your own DHL contract.

Surcharges

DHL reserves the right to impose surcharges, e.g., for address correction, manual sorting, and deliveries to islands and outlying areas. A surcharge may also be applied if the actual parcel dimensions or weight do not correspond with those specified.

shipcloud reserves the right to pass on these charges to you.

Information concerning parcel drop-off and pick-up

DHL shipments sent at shipcloud rates can be dropped off at any service point or branch of Deutsche Post. For DHL pick-ups, you require an own DHL contract. They can be arranged with DHL via the Business Portal or as a regular collection.

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