You can already use the shipcloud business rates for DHL from our Starter subscription.
In this article, you will learn which DHL services you can book and about the DHL shipping conditions that apply when using the shipcloud business rates.
📌 Please note that our full range of services is currently only available for shipping from Germany.
In this article 👇
DHL Services via shipcloud Conditions
DHL Standard (DHL Paket, DHL Paket International)
DHL Warenpost (national)
DHL Returns (national)
Climate-neutral shipping with DHL GoGreen
Customs documents (CN 23)
Delivery to a parcel shop
Dispatch to Packstation
Further services are available with your own DHL contract.
DHL shipping conditions via shipcloud business rates
Maximum dimensions and weight
DHL Standard & Retoure
120 x 60 x 60 cm
35,3 x 25 x 5 cm
Max. combined length and girth
15 x 11 x 1 cm
7 x 10 x 0,1 cm
📌 Please note that it is not possible to send bulky shipments at shipcloud rates. This option is only available if you have your own DHL contract.
DHL Standard & Returns
DHL is liable in the event of loss, damage or culpable breach of other obligations for shipments not excluded as prohibited goods, provided the damage does not exceed 500 euros.
There is no liability claim for DHL Warenpost shipments.
Parcel drop-off or pick-up
DHL parcels that you create using the shipcloud business rates can be posted at any DHL parcel shop or post office branch.
DHL Warenpost may only be posted at post offices.
📌 Please note that your shipment must be posted no later than the 10th day after the shipping label is created. In the event of late posting, DHL will charge the "Parcel posting after deadline" fee.
Pick-ups are not possible with DHL via shipcloud business rates.
As a shipcloud customer, you can easily generate DHL returns labels for shipments within Germany and enclose them in your parcels. Billing for these labels is based on usage.
Surcharges or additional fees
DHL reserves the right to subsequently charge additional fees, e.g. for address correction, manual sorting or island or out-of-area surcharges. The surcharge may also be applied if the actual parcel dimensions or weight do not correspond with those specified.
shipcloud reserves the right to pass on these surcharges to you. Further information and an overview of possible surcharges can be found here.
Any further questions? We are happy to be there for you.