Account & Settings

17 articles in this collection
Written by Caroline König, Kathrin Arnold, and Chantal Ellen Schuhmann

Which carriers can I use?

Written by Caroline König
Updated over a week ago

How do I set up an existing carrier account in shipcloud?

What information do I need?

Written by Caroline König
Updated over a week ago

How do I change my customer details?

Written by Caroline König
Updated over a week ago

Where can I add my shipping address?

Written by Kathrin Arnold
Updated over a week ago

I’ve already registered but I can’t sign in.

What’s wrong?

Written by Caroline König
Updated over a week ago

Can I change the language of my WebUI?

Written by Caroline König
Updated over a week ago

My account has been blocked, I can’t sign in anymore.

Written by Kathrin Arnold
Updated over a week ago

I’ve forgotten my password.

How can I get a new one?

Written by Kathrin Arnold
Updated over a week ago

shipcloud Subscription

How long is the contract period / notice period?

Written by Caroline König
Updated over a week ago

Can I change my pricing plan at a later date?

Written by Caroline König
Updated over a week ago

If I upgrade/downgrade my current pricing plan will it affect the notice period?

Written by Caroline König
Updated over a week ago

How can I customize my shipping labels and tracking to suit my online store design?

Written by Caroline König
Updated over a week ago

Individual design settings in shipcloud

Return portal, tracking page and tracking emails in your own design

Written by Caroline König
Updated over a week ago

Individual settings for your tracking

Multilingual tracking pages and tracking emails

Written by Caroline König
Updated over a week ago

shipcloud Return Portal

Written by Kathrin Arnold
Updated over a week ago

Helpful tips for setting up the return portal

Easy return management for DHL, DPD and UPS

Written by Chantal Ellen Schuhmann
Updated yesterday

The shipcloud Sandbox

Test, configure or change your settings while sending continues.

Written by Caroline König
Updated over a week ago