Account & Settings

18 articles in this collection
Written by Caroline König, Kathrin Arnold, and Chantal Ellen Schuhmann

Which carriers can I use?

Written by Caroline König
Updated over a week ago

How do I set up an existing carrier account in shipcloud?

What information do I need?

Written by Caroline König
Updated over a week ago

How do I change my customer details?

Written by Caroline König
Updated over a week ago

Where can I add my shipping address?

Written by Kathrin Arnold
Updated over a week ago

I’ve already registered but I can’t sign in.

What’s wrong?

Written by Caroline König
Updated over a week ago

Can I change the language of my WebUI?

Written by Caroline König
Updated over a week ago

My account has been blocked, I can’t sign in anymore.

Written by Kathrin Arnold
Updated over a week ago

I’ve forgotten my password.

How can I get a new one?

Written by Kathrin Arnold
Updated over a week ago

shipcloud Subscription

How long is the contract period / notice period?

Written by Caroline König
Updated over a week ago

Can I change my pricing plan at a later date?

Written by Caroline König
Updated over a week ago

If I upgrade/downgrade my current pricing plan will it affect the notice period?

Written by Caroline König
Updated over a week ago

How can I customize my shipping labels and tracking to suit my online store design?

Written by Caroline König
Updated over a week ago

Individual design settings in shipcloud

Return portal, tracking page and tracking emails in your own design

Written by Caroline König
Updated over a week ago

Individual settings for your tracking

Multilingual tracking pages and tracking emails

Written by Caroline König
Updated over a week ago

shipcloud Return Portal

Written by Kathrin Arnold
Updated over a week ago

Helpful tips for setting up the return portal

Easy return management for DHL, DPD and UPS

Written by Chantal Ellen Schuhmann
Updated over a week ago

Shipping to a non-EU country: tips for creating a customs declaration (CN 22/CN23) with shipcloud

How to create a customs declaration for your dutiable shipments

Written by Chantal Ellen Schuhmann
Updated over a week ago

The shipcloud Sandbox

Test, configure or change your settings while sending continues.

Written by Caroline König
Updated over a week ago