In all our subscriptions, shipping with UPS is directly available to you via shipcloud business rates.


In this article ๐Ÿ‘‡

  1. UPS Services via shipcloud business rates

    1. Shipping methods

    2. Additional services

  2. UPS shipping terms via shipcloud business rates

    1. Maximum dimensions and weight

    2. Liability limit

    3. Drop-off and pickup

    4. Returns

    5. Subsequent weight corrections

    6. Surcharges and additional fees


UPS Services via shipcloud business rates

For your UPS shipping via shipcloud business rates, the following shipping methods and additional services are available. These are valid for shipping from Germany.

Shipping methods

UPS Standard

For less urgent shipments to destinations in Germany as well as within the EU.

UPS Expedited

For less urgent shipments outside the EU, Liechtenstein, Norway and Switzerland.

UPS Express

For urgent shipments with scheduled delivery by 10:30 a.m. to almost any address in Germany and by 10:30 a.m. or 12:00 p.m. to almost all economic centers in Europe on the next business day as well as fast delivery worldwide. The delivery times depend on the respective destination.

๐Ÿ“Œ Via API request, this service is transmitted as "one_day_early".

UPS Express Saver

For more urgent shipments with scheduled next-business-day delivery within Germany and Europe and fast delivery worldwide. The delivery times depend on the respective destination.

๐Ÿ“Œ Via API request, this service is transmitted as "one_day".

UPS Express 12:00

For urgent shipments with planned delivery by 12:00 noon on the next business day to all economic centers in Germany.

๐Ÿ“Œ Via API request, this service is transmitted as "ups_express_1200".

UPS Returns

For national and international returns.

Additional services

Tracking

Commercial invoice

Drop-off at UPS Access Points

Further integrated services are available to you with your own UPS account. You can find an overview of all available UPS shipping methods and additional services here.

UPS shipping terms via shipcloud business rates

Maximum dimensions and weight

Standard packages

Drop-off in
UPS Access Points

Max. weight

(actual weight)

32 kg

20 kg

Max. dimensions

Longest side: 100 cm
Second longest side:

76 cm

Longest side: 97 cm
Second longest side:

76 cm

Max. girth

300 cm

300 cm

๐Ÿ“Œ Please note that for shipments within the EU weighing 25 kg or more and for shipments to all other countries weighing 31.5 kg or more, you must label your shipments with a special sticker to mark them as heavy parcels.

๐Ÿ“Œ Bulky goods shipments can generally not be created via shipcloud business rates. This option is only available using your own UPS carrier account.

Liability

UPS is liable in case of loss, damage or culpable breach of other obligations for shipments not excluded as prohibited goods, provided that the damage for domestic and international shipping does not exceed 510 euros.

๐Ÿ“Œ Please be sure to observe UPS's terms and conditions of carriage. If these are not met, your liability claim may be void.

Drop-off and pickup

UPS packages that you send via shipcloud business rates can be dropped off at any UPS Access Point without any problems.

We recommend that you drop off your UPS Express shipments at a UPS Access Point on the same day, but no later than 5:00 pm. Please contact UPS directly to find out by when you should drop off your UPS Express package so that a delivery can be made for the next business day. You can also use the drop-off location finder on the UPS website to see the latest possible posting times.

For your UPS shipments, you can also create a sporadic pickup request via the shipcloud WebUI, in some plug-ins/integrations as well as via API request for the next business day at the earliest (Mon-Fri in the core pickup time window between 9:00 am and 5:00 pm) at the click of a button. Click here for more information on how to request one-time pickups.

Pickups for UPS Express packages can only be ordered via API request if they are to be executed on the same day.

Returns

You can create return labels for national and international returns to Germany either directly together with the shipping label and enclose them in your packages or generate them at a later time.

For national returns, you can also provide your recipients with your own returns portal. There, your customers can flexibly create return labels when they are needed.

Billing for return shipping labels is always usage-based.

Subsequent weight corrections

Each package is reweighed on the conveyor systems by UPS using calibrated scales. Should there be any deviations in the weight of the shipment as indicated by you when creating the shipping label, the carrier reserves the right to correct the weight and adjust the shipping price accordingly.

The newly determined price for your shipment will be invoiced to us by UPS and we reserve the right to pass on to you these subsequently incurred shipping costs and additional charges for your shipment in the form of surcharges.

Surcharges and additional fees

UPS reserves the right to charge additional fees for e.g. address correction, manual sorting or island or out-of-area surcharges. This can also happen if the previously specified dimensions or weight of the package do not match the actual information.

shipcloud reserves the right to pass on these surcharges to you. For more information and an overview of possible surcharges, please click here.

Please also note that you must always prepare and attach customs documents for your foreign shipments. If these documents are missing, you may incur additional charges.


Any further questions? We're happy to help.


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