For parcels that cannot be found, an inquiry request can be made to the appropriate carrier in order to assert liability claims.

If you've sent the parcel at our business rates please report the loss to support@shipcloud.io.

Tell us the tracking number(s) you are dealing with and send us a copy of the delivery invoice or another proof that shows the value of the goods. We will then submit the request to the appropriate carrier.

If the tracking status says that the parcel was delivered but your customer hasn't get it, we also need a sworn declaration signed by your customer. We will send you the relevant form by mail.

If you've shipped the parcel with your own carrier rates, please contact your local business partner directly in case of a loss.