As we do not currently support customs and tax formalities and the associated documentation, you will have to deal with these issues directly. This is also the case if you send shipments exclusively through shipcloud, i.e., without a direct carrier account. If you have any queries regarding customs documentation, procedure, costs, etc., please contact the respective carrier or the customs authority responsible for export formalities to non-EU countries.

If you do have a direct account with the carrier you use to ship to non-EU countries, your existing terms and conditions with this carrier will apply.