When returning UPS shipments from dutiable countries that could not be delivered in the destination country due to a problem or refusal of acceptance, it is necessary for you as the sender to issue a new commercial invoice.

The commercial invoice must meet the following requirements:

  • All information (e.g., value of goods, contents, etc.) must be identical to the customs data from the original commercial invoice (for the outbound shipment).

  • "Return goods" must be specified as the shipment type.

  • The original UPS shipment or tracking number of the outbound shipment must be indicated on the invoice.

đź“Ś Please note that UPS has to recheck these shipments in case of insufficient information and therefore delays in the return as well as additional fees may occur.


Any further questions? We are happy to help you.


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