Please keep in mind to add the necessary customs documents when shipping to countries subject to customs duties.

With shipcloud you can create the international shipping labels as well as the customs declarations (customs declaration CN 23) for your shipment in the WebUI or directly via API. After creation, the label and the customs document are available for download as PDF files.

The shipping label is issued in DIN A5 or A6 format. The settings for the format can be made in the WebUI under the menu item "Configurations" -> "Label configuration". The customs declaration, however, is always created in DIN A4 format and must also be printed this way.

The customs documents (CN 23) can currently be created for the carriers DHL and PARCEL.ONE.

Information on what to pay attention to when creating customs documents via shipcloud can also be found in this document.

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