There are two easy ways to contact Shipcloud. You can write us an email in which you describe your question/problem as detailed as possible and send it to:
support@shipcloud.io.
You can also use the 'Help' button of our website or your Shipcloud account in the right corner below. If you click on it you will be able to enter your contact data and a description of your question/problem into a form. We will get back to you as soon as we can.