This carrier is available to you with your own DHL Express account from our Professional subscription.
In this article, you will learn how to integrate your own DHL Express account with us and connect your shipcloud account to the DHL Express Global Webservice.
In this article 👇
Check access data for DHL Express
You need the following data for your DHL Express configuration:
DHL Express username & password
DHL Express account number (9 digits)
📌 Please note that you need access to the "DHL Express Global Webservices" to use DHL Express with shipcloud. You can receive access from your DHL Express Account Manager.
Store access data for DHL Express in the shipcloud account
You can easily store your DHL Express contract data in your shipcloud account and thus ship at your individually agreed rates and conditions with the carrier.
Based on the time of your registration at shipcloud, we provide you below with further information on how to store your DHL Express access data in the shipcloud WebUI.
Registration from August 2, 2022
How to store your contract data for DHL Express
Log in to your shipcloud account resp. to the shipcloud WebUI and select the menu item "Carriers" in the navigation bar on the left.
Under "Active carriers", click on the blue contract icon on the left next to DHL Express to store the access data from your DHL account in your shipcloud configuration and, if necessary, to make further settings.
Click on the green "Save & activate" button on the right so that your changes are applied and your own business rates are applied when you are creating your shipping labels.
📌 Please note that previously saved data will be overwritten and you will ship using your own business rates after successful activation.
Registration before August 2, 2022
How to store your contract data for DHL Express
If you have registered with shipcloud before August 2, 2022, please contact our support team first and we will activate your own configuration for DHL Express.
After activation, you will receive a confirmation email from us and you will then find your configuration in your shipcloud account under "Configurations" >> "Carriers" >> "DHL Express". Deposit and save your access data for DHL Express there.
DHL Express shipping with your own contract in connection with shipcloud
Shipping conditions and billing
After successful configuration, you automatically ship at your own DHL Express business rates. Your individual agreements will then apply with regard to, among other things:
your transport insurance,
the (regular) pick-up,
the worldwide/international shipping, also outside the EU.
📌 Please note that shipcloud will not be able to show you any prices for DHL Express, as our system does not have access to this part of your contract. You can view your shipping conditions in your DHL account or request them from your account manager.
You will be billed directly by DHL for your shipping labels. You will only receive a monthly invoice from shipcloud for the use of our service (basic and transaction fees) and for the shipping labels created at shipcloud's business rates with other carriers.
Integrated shipping methods and additional services
For your DHL Express shipping with your own contract, the following shipping methods and additional services are available. These apply to shipping from Germany.
Shipping methods for DHL Express
To use DHL Express, book "one_day" in the shipcloud WebUI or transmit it in your API request.
DHL Express 12:00
Service for national and EU-wide shipping
To use DHL Express 12:00, book "one_day_early" in the shipcloud WebUI or transmit it in your API request.
DHL Express Economy Select
Service for EU-wide shipping
To use DHL Express Economy Select, book "standard" in the shipcloud WebUI or transmit it in your API request.
Additional services for DHL Express
Multi-carrier tracking solution including individual and multilingual tracking page and emails in your own shop design. For more information about this feature and the benefits, please visit our website. Information about individual tracking settings can be found here.
Delivery to DHL Express Service Points
Please check with your DHL account manager to see if this service is available to you as part of your contract.
You can also find more information about the service and booking here.
Creating DHL Express shipments with pickup request
When booking DHL Express shipments, in addition to the sender and recipient addresses, you must also provide the following information to the carriers:
description for the shipment (not as part of the package),
telephone number of the sender and recipient.
📌 DHL Express shipments created via shipcloud can only be sent via pickups. Please arrange a regular pickup directly with your DHL Express account manager or request a pickup when creating a shipment via the shipcloud API. To do this, you must provide the following information to the carrier:
Pickup day and time frame
You can also find out which parameters you need to pass when creating DHL Express shipping labels and for requesting pickups in our Developer Portal.
📌 Please note that the provision of a pickup order is mandatory at the time of shipment creation if you have not agreed on a regular pickup with DHL Express.
📌 A sporadic pickup order at the push of a button as well as the transfer of pickup times is currently not possible via the shipcloud WebUI.
Return shipments are not possible with DHL Express. However, you could create these, with DHL via shipcloud's business rates or your own DHL account, for example.
Any further questions? We're happy to help.
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