When you send shipments at shipcloud’s business rates the contract exists between you (the online retailer) and shipcloud. shipcloud will then subcontract the shipment to your selected carrier. In the event of loss or damage, please contact us at support@shipcloud.io.

If you use your own carrier accounts within shipcloud, all shipments will be subject to the terms and conditions you have agreed with the respective carrier, i.e., your existing contractual relationship with the carrier will apply. In this case shipcloud is only an intermediary. In the event of loss or damage, you will need to contact the relevant carrier directly.

If you have your own carrier account/s and would like to integrate the account/s into shipcloud please contact our support team at support@shipcloud.io.

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