Carriers reserve the right to charge additional fees for correcting addresses, manual sorting, and handling shipments that either exceed the maximum dimensions or whose dimensions and/or weight are not as stated when the shipment was created in shipcloud. UPS also adds surcharges for additional handling as well as large or over maximum limit packages and pallets. If you send a shipment that is subject to any of these surcharges and you do not have a direct account with the relevant carrier, the charges will be added to your shipcloud invoice. If you do have a direct account with the relevant carrier, you will be billed directly by them.

Wherever possible we try to avoid additional costs, e.g., diesel or island delivery surcharges, by negotiating special rates with our carriers. Unfortunately, we are not always able to avoid these costs.

For an overview of possible surcharges, go to our carriers page.

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