Yes, there may occur additional or supplementary fees/charges.
If the information on a given order is incorrect according to a verification by the selected carrier, e.g. in case of incorrect address data and exceeded maximum package dimensions, we ask for supplementary charges and service fees.
The same applies in cases of insufficiently packed shipments. Furthermore, we charge a service fee if a SEPA direct debit authorization is returned or invoices are not paid after several payment requests.
The charges/fees are invoiced according to the following chart:*
- Direct debit charge back (national): 15,00 €
- Fine: 5,00 €
- Incorrect shipment dimensions/weight: up to 5,00 € p.r.n plus fees charged by the carrier
- Missing/Incorrect customs papers: up to 5,00 € p.r.n plus fees charged by the carrier
- Shipment disposal: at cost
*All prices are excl. VAT