For parcels that have been damaged, a complaint in form of a damage report can be made to the relevant carrier in order to assert possible liability claims.

If you've sent the parcel at our business rates please report the damage immediately to support@shipcloud.io.

Tell us the tracking number(s) you are dealing with and send us a copy of the delivery invoice or another proof which shows the value of the goods. If possible, please send us photos of the damaged goods as well as of the interior and exterior packaging. Then we can file a complaint to the appropriate carrier.

Please note that, according to the regulations of the German Commercial Code (HGB), damage incurred during transport has to be reported directly upon delivery if externally recognizable, and at the latest 7 days after delivery, if the damage was not externally recognizable.

If you've sent the parcel with your own carrier rates please contact your customer service representative directly in case of damage.

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